Courtesy Officer High Rise Commercial Building (Brickell)

Courtesy Officer - High Rise Commercial Building (Brickell) Security Management Innovation - 2.0 Miami, FL Job Details Full-time $18 an hour 4 hours ago Qualifications Customer inquiry handling

Class D Security Full Job Description Location:

Brickell, Miami, FL Company:

SMI Position Type:

Full-Time Schedule:

Monday - Friday | 9:00 AM - 5:00

PM Pay Rate:

$18.00 per hour

Position Overview:

SMI is currently seeking a professional, energetic, and highly customer service-oriented Courtesy Officer to join our team at a prestigious high-rise commercial building located in Brickell. We are looking for someone who genuinely enjoys working with people, creating positive experiences, and putting a smile on people's faces every day. This position is ideal for an individual who takes pride in professionalism, hospitality, and providing exceptional service in a high-end commercial environment. The Courtesy Officer will serve as a visible and welcoming presence within the building while assisting tenants, guests, visitors, and building management with daily operations and customer service needs.

Key Responsibilities:

Customer Service & Hospitality:

Provide exceptional customer service to tenants, visitors, vendors, and guests. Greet individuals entering the property in a professional and friendly manner. Create a welcoming and positive atmosphere throughout the building. Assist tenants and visitors with directions, questions, and general support. Build positive relationships with tenants and property staff.

Lobby & Property Presence:

Maintain a strong and professional presence within the lobby and common areas. Monitor building activity and assist with maintaining a safe and organized environment. Observe and report unusual activity, concerns, or incidents to management. Support building operations and tenant requests when needed.

Access Control & Visitor Assistance:

Assist with visitor check-in procedures and access monitoring. Ensure building policies and procedures are followed by guests and vendors. Provide assistance during deliveries, tenant events, and daily building activity.

Communication & Reporting:

Communicate effectively with property management, tenants, and team members. Complete daily activity reports and incident documentation when required. Report maintenance concerns, safety issues, or security-related observations promptly.

Qualifications:

Must possess a valid Florida Security D License. Strong customer service and communication skills. Professional appearance and positive attitude. Ability to work in a fast-paced commercial environment. Dependable, punctual, and team-oriented. Comfortable interacting with high-profile tenants and guests. Previous experience in customer service, hospitality, concierge, or security preferred. Bilingual (English/Spanish) is a plus but not required.