Recovery Experience Specialist

Front Desk & Recovery Experience Specialist The Recovery Bar Overview We are seeking a dynamic, friendly, and wellness-minded Front Desk & Recovery Experience Coordinator to be the welcoming face of The Recovery Bar. This vital role supports daily studio operations, ensures a smooth client flow, and delivers exceptional service in a recovery-focused environment centered on mobility, performance, and wellness. The ideal candidate is organized, proactive, and personable, with strong communication skills and a passion for helping people feel better, move better, and recover faster. This paid position offers an opportunity to grow within a fast-paced, client-focused recovery studio. Duties Greet clients warmly and create a welcoming, professional, and calming studio environment Manage scheduling, check-ins, and client flow using our booking system Answer phones, texts, and client inquiries promptly with excellent communication and professionalism Educate clients on services, memberships, and recovery options (assisted stretching, sauna, cold plunge, compression, red light, cryotherapy, etc.) Maintain accurate client records, waivers, and service documentation Support daily studio operations including laundry, towel rotation, sanitation checks, and restocking supplies Monitor studio cleanliness and assist in maintaining a safe, organized environment Assist with retail and membership transactions, including POS and basic financial tracking Support team coordination and communicate effectively with stretch therapists and staff Provide exceptional customer service and ensure every client has a positive experience Requirements Previous receptionist, front desk, hospitality, wellness, fitness, or customer service experience preferred Strong organizational and time-management skills with ability to multitask in a fast-paced environment Excellent interpersonal and communication skills Comfortable learning scheduling/POS software and basic computer systems Detail-oriented with strong accuracy in data entry and client documentation Reliable, professional, and proactive with a positive attitude Ability to maintain cleanliness and uphold studio sanitation standards Interest in health, wellness, fitness, recovery, or performance-based environments strongly preferred Experience in wellness, medical, chiropractic, spa, fitness, or recovery settings is a plus but not required CPR/AED Certification Bonus / Preferred (Not Required) Background in fitness, mobility, recovery, personal training, or wellness environments Sales or membership experience Social media or client communication experience

Job Type:

Part-time Pay:

$15.00 - $16.50 per hour

Benefits:

Employee discount

Work Location:

In person