Concierge

Concierge Folio Association Management North Miami Beach, FL Job Details Full-time $17.00 - $19.50 an hour 14 hours ago Qualifications Computer operation Customer communication Community engagement Guest relations Computer literacy Customer inquiry handling Administrative experience High school diploma or GED Full Job Description About Folio Association Management Folio Association Management is a national, integrated platform dedicated to delivering top-tier Homeowners Association property management services to Homeowners across the single-family and multi-family Homeowner Association markets. Our mission is to ensure consistent, proactive, and transparent Association management. Through our strategic partnerships, we merge local expertise with the extensive resources of a larger organization. Folio Association Management emphasizes professionalism, effective communication, and ongoing education for ourselves and our clients. Upholding the highest standards of integrity and transparency, we prioritize ethical dealings with the Board of Directors, residents, vendors, and each other. Our dynamic team thrives in a supportive and enjoyable work environment, characterized by mutual respect and consideration. We offer competitive compensation and comprehensive benefits, believing that contented employees deliver superior service to our clients and customers. The HOA On-Site Concierge serves as the front-line ambassador for the community, delivering a high-touch resident experience while supporting the operational integrity of the property. HOA On-Site Concierge role performs customer service, access control, and community engagement. The ideal candidate is proactive, polished, and thrives in a people-first environment.

Compensation:

$17.00 to $19.50 per hour Job Duties Act as the primary point of contact for residents, guests, vendors, and delivery personnel, ensuring a professional and welcoming experience at all times. Manage access control procedures, including guest registration, visitor verification, and amenity access in accordance with HOA policies. Provide residents with information regarding community rules, amenities, events, and services, escalating inquiries to management as appropriate. Monitor common areas and entrances to support safety, security, and compliance with community standards. Coordinate with property management, security, and maintenance teams to ensure seamless daily operations. Log incidents, requests, and communications accurately using established systems and protocols. Support administrative tasks such as package handling, key management, and basic reporting. Represent the HOA with discretion, professionalism, and a solutions-oriented mindset. Perform any additional duties within the scope of HOA On-Site Concierge and as assigned by the Community Association Manager. Qualifications High school diploma or equivalent required; hospitality, customer service, or property management experience strongly preferred. Exceptional interpersonal and communication skills with the ability to remain calm and professional under pressure. Strong situational awareness and sound judgment. Basic computer proficiency and comfort with access systems, logs, and communication tools. Ability to stand or sit for extended periods and work assigned shifts, including evenings, weekends, and holidays as required.

Pay:

$17.00 - $19.50 per hour

Work Location:

In person