Concierge (Part-Time) at The Pearl Hotel

Job Summary The Concierge serves as a key ambassador of the hotel, delivering personalized, anticipatory service to create exceptional and memorable guest experiences. This role is responsible for assisting guests with a wide range of requests, including dining reservations, transportation arrangements, local recommendations, and special experiences, all while maintaining the highest standards of luxury hospitality. Primary Responsibilities & Essential Functions Provide warm, professional, and personalized service to all guests, ensuring a seamless and elevated experience Anticipate guest needs and proactively offer tailored recommendations for dining, entertainment, and local attractions Secure reservations for restaurants, tours, transportation, and special events Coordinate special requests such as celebrations, amenities, and VIP arrangements Maintain strong relationships with local businesses, vendors, and service providers to enhance guest offerings Handle guest inquiries, concerns, and complaints with discretion, urgency, and professionalism Stay informed on local events, cultural activities, and exclusive experiences Assist with directions, travel planning, and itinerary creation Ensure all guest interactions reflect the hotel's luxury brand standards All other duties as assigned Education and Experience Ability to read, write, speak and communicate in basic English preferred Experience in a luxury hotel, hospitality, or other relationship centered job is preferred Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs Knowledge, Skills, Abilities Detail-oriented and thorough Ability to perform consistent work to the highest of standards Ability to remain discreet and respect the privacy of guests Knowledge of the local area and its restaurants, shopping and recreation Administrative skills Organizational; and multitasking skills Must have appositive attitude with the ability to remain positive and patient Physical Demands Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests' vehicles Frequent walking, standing, bending, stooping, and reaching Must be able to lift up to 50lbs Working Conditions Indoor and outdoor environment Possible exposure to extreme heat or cold depending on season Direct communication with guests at the front desk The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.