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Concierge
Job
INNOVATIVE THE LANDMARK
Saint Petersburg, FL (In Person)
Full-Time
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Job Description
Concierge Colliers Of Clearwater Assisted Living Full Time We are seeking a dedicated and enthusiastic Concierge to join our team. The ideal candidate will have a passion for customer service and a desire to create exceptional experiences for our guests or residents. As a Concierge, you will serve as the primary point of contact for guests and residents, providing information, solving problems, and facilitating various services to ensure a memorable visit or stay along with our residents who live in the community. Greet and welcome guests or residents with a warm and friendly demeanor. Provide accurate information regarding residents wearabouts, dining options, events, and transportation services. Assist with residential-related inquiries, help with inquiring entertainment, and activities on phone calls. Make personalized recommendations based on guests' preferences and needs. Handle incoming calls and correspondence, responding promptly and professionally to inquiries and concerns. Collaborate with other staff members to ensure a seamless experience for guests or residents. Manage residents with maintenance work orders and transportation appointments. Assist with check-in and check-out procedures, when applicable. Handle guest complaints or issues swiftly and with grace, ensuring all concerns are resolved to their satisfaction and report to the Manager. Adhere to all safety and hygiene regulations and company policies and HIPPA policies. Previous experience in hospitality, customer service, or a related field is preferred. Strong interpersonal and communication skills, with a friendly and approachable demeanor. Exceptional organizational skills and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks efficiently. Proficiency in using computer systems and reservation software; familiarity with concierge software is a plus. Flexibility to work various shifts, including evenings, weekends, and holidays. A positive attitude and a passion for delivering exceptional guest experiences along with being punctual.