House Assistant

House Assistant Ronald McDonald House Tallahassee Tallahassee, FL Job Details Part-time From $15 an hour 1 day ago Qualifications Hospitality Computer operation Confidential information handling Guest relations Phone communication Customer service Word processing Computer literacy Handling customer inquiries Greeting customers Executive administrative support High school diploma or GED Maintenance activity documentation Decision making Laundry Housekeeping management Cleaning Hospitality housekeeping Productivity software Phone call management Technical Proficiency Entry level Working with individuals from diverse socioeconomic backgrounds

Full Job Description Ronald McDonald House Charities of Tallahassee Family Care Specialist Overview:

The Family Care Specialist (FCS) is usually one of the first and last contacts for anyone staying at or visiting the Ronald McDonald House and Family Rooms. The FCS is an important ambassador for RMHC of Tallahassee and should be personable and caring in all interactions with guests, volunteers, donors, hospital staff and visitors. The FCS also ensures the continuity of House operations, safety, cleanliness, and security during normal business hours, after-hours and weekend operations.

Reports to:

House Operations Manger Status:

Non-Exempt, Part-time Essential Duties and Responsibilities:

Provides outstanding customer service and care to all the guests, volunteers, donors, hospital staff and visitors that come to RMHC of Tallahassee. Assist guests/visitors with anything they may need during their stay or direct them to the appropriate person. Remains accessible to the guests/visitors/hospital staff during the entire shift. Performs guest check-ins/outs. Explains House policies and procedures, giving tours to new guests/visitors when possible. Maintains daily occupancy and visitor logs. Assists CEO and House Operations Manager with administrative duties. Greets and thanks all individuals donating items during shift, records donor data on specified form Fields all incoming telephone calls, checks office phone for messages routinely during the shift (i.e. hourly) and leaves messages with appropriate staff members when needed. Completes required guest/visitor statistics and shift paperwork. Oversee the ongoing operation, safety, security and cleanliness of the House during each shift. Performs cleaning/housekeeping tasks daily Upon guest checkout, required to prepare room for new incoming guest - includes laundry, deep clean, making beds, restocking toiletries Responds to emergency calls after consulting with senior management, if needed Documents any unresolved cleaning or maintenance problems/needs, equipment failures, lights out, etc. and reports them to appropriate personnel Maintains the security of all entrances In case of a weather emergency or in the case of any other emergency or problematic situation, contacts management and remain on duty until dismissed.

Other Responsibilities:

Maintain a working knowledge of RMHC of Tallahassee and its programs and to be able to clearly and positively represent the organization to guests, volunteers and visitors present during a shift. Contribute to RMHC of Tallahassee team efforts by maintaining positive, supportive and flexible working relationships with fellow staff and volunteers in our mutual pursuit of providing comfort and care to families of seriously ill or injured children being served by our facilities . Qualifications, skills and abilities required: Excellent people and communications skills Ability to work independently with a minimum of supervision Requires mobility to navigate the workspace - including stairs Must be able to lift, climb, stand, bend for long periods of time Proficiency with computer/word-processing/email. Basic spreadsheet software familiarity required Prior administrative or public contact work or volunteer experience Sound problem solving/decision-making skills High school graduate and similar work experience required

Pay:

From $15.00 per hour

Work Location:

In person