Concierge Ally - Virtual

at Alight Solutions LLC in Chicago, Illinois, United States Job Description Come make a difference and consider this unique opportunity to step into a rewarding career Amazing Opportunity and Great Place to Work! Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."We are passionate about connecting purpose with impact.

Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight - We invite you to join our team!

Learn more at careers.alight.com. About the Role The Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience. Responsibilities Building effective rapport with participants and probes to ensure that all the needs of the participant(s) are identified Educating and promoting clinical services that are available to participant with a goal of increasing engagement Prioritizing the most important service needed (coaching, information, emotional support, web navigation) Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s) Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's services Documenting all research and summarize calls in the case management system Maintaining confidentiality and comply with all HIPAA requirements when handling data or providing services. Completing other duties as assigned Communicating medical information to a nonmedical audience Requirements Have written and verbal communication skills Have good customer service and customer resolution skills Able to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs change Able to work effectively in a team environment Have a basic understanding of medical terminology Have attention to detail, time management, and decision-making skills Able to navigate multiple technical environments using personal computers, multiple software packages, Windows environment. Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall. Have 2 years relevant experience in telephonic customer service Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video.

Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical... For full info follow application link. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an To view full details and how to apply, please login or create a Job Seeker account