POSITION DESCRIPTION

The Membership Desk Coordinator is responsible for the intake and greeting of all Boys & Girls Club guests. Tasks will include answering the phone, registering new members and campers, greeting visitors that enter the facility, and directing all individuals to their appropriate destination. Individuals are also responsible for filing and data management of members and volunteer staff, using My Club Hub (SalesForce platform ). Monitor/manage flow of pedestrian traffic entering and leaving the building, with special attention to safe/secure member entry and exit. Serve as ambassador to the Club. Maintain/implement member and volunteer tracking systems. Reports to the Unit Director. Assist in leading nightly staff cleaning and closing of the facility.

ESSENTIAL JOB FUNCTIONS

Politely question visitors regarding their purpose in visiting the Club. Ensure processing of all entering members and volunteers, using member and volunteer tracking systems. Ensure processing of all existing member children using member tracking system and picture identification. Be knowledgeable of all programs and schedules. Create a positive and welcoming environment for all visitors, members, and parents. Greet all visitors, members, and parents with a warm welcoming smile and verbal greeting. Answer the phone and positively direct callers to the appropriate destination and information. Phone conversations must be respectful and polite. Help all members, visitors and parents by answering questions when and where appropriate. Process fee payments, providing completed receipt. Remain ever vigilant regarding member safety and security. This role is the responsible for ensuring access and permissions to enter member areas. Thoroughly understand all emergency procedures (Fire, tornado, crisis ). Maintain a clean and well organized membership desk area at all times. Develop and implement a positive and inclusive membership intake process that informs and welcomes parents; including Club tours, form review, answering questions, and assisting new families as necessary. This includes intake of fees. Create and provide communication materials to parents, school, or community members/organizations. Register members as needed for camps or special events as needed. Intake donations and properly process them. Assist the Unit Director with weekly or monthly tasks as needed including organization of human resource information/distribution, Assist the Unit Director with monthly tasks as needed including; resource development and marketing materials, distribution of information, board data, registrations, and other organizational requirements. Report to the Unit Director. Assume other duties as assigned.

QUALIFICATIONS

Volunteer experience preferred and experience managing others. Possess strong organizational skills. Demonstrate punctuality in managing volunteers. Comfortability with learning new computer systems. Experience with computer and internet systems. Demonstrate the ability to manage multiple tasks simultaneously. Ability to be dependable and available to members, staff, and volunteers. Possess self-motivation and interpersonal skills. Ability to speak to groups, agencies, students, and community members.

Technical skills include:

Proficient in Microsoft Office and Google Workspace; Data entry. College experience required and degree preferred.

SKILLS/KNOWLEDGE REQUIREMENTS

Demonstrates a high degree of initiative, self-direction, and creativity. Demonstrates strong organizational and communication skills. Exhibits professionalism. Maintains excellent working relationships with staff, volunteers, and public. Must be able to demonstrate ability to work with people from diverse racial/cultural/socioeconomic backgrounds. Must be able to excel in fast paced, high energy, large groups for extended periods of time during peak Club service.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Ability to perform gross and fine motor activities required for typing, writing, simple manipulations such as telephone buttons, computer keyboards, fax machine buttons, etc. 2. Ability to work in a professional environment and positively represent organization under various levels of stress. Ability to work on multiple projects and prioritize effectively. Visual acuity for accurate reading, typing, filing and use of computer screen. 5. Ability to work at a rapid pace and where frequent interruptions and changes in plans or deadlines may occur. Hearing is needed for purposes of business related phone communications, public broadcasts, answering incoming phone calls, etc. Ability to lift and carry 15 to 50 pounds for office supplies, audio equipment, and other items needed for the preparation and takedown of special events. Ability to operate a safe mode of transportation for publicity functions/events, transportation of supplies, and meetings. Ability to bend, twist, reach, stoop, squat for filing and retrieval of stored files and supplies.

DISCLAIMER

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. Boys & Girls Clubs of Bloomington is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$16.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Vision insurance

License/Certification:

Driver's License (Preferred)

Work Location:

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