Spa Coordinator - Woodhouse Day Spa Granger

Spa Coordinator - Woodhouse Day Spa Granger Granger, IN Job Details Full-time 20 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Revenue growth Customer communication Spa experience Reputation management Guest relations Logistics management Sterilization Greeting customers Executive administrative support Managing hospitality teams Mid-level 3 years Sanitation procedures Bachelor's degree Team management Laundry Appointment scheduling Phone call management Clean workspace maintenance POS systems Communication skills Retail sales

Full Job Description Benefits:

401(k) 401(k) matching Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance

Spa Coordinator Position Classification:

Part-Time or Full-Time Shift:

Various - Must be available to work weekdays, weekends, evenings, and holidays.

About Woodhouse Spa:

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being. For more information visit them at woodhousespas.com. Woodhouse Spas are seeking a professional Spa Coordinator to be the friendly and welcoming face of our spa. As the first point of contact, you will manage guest interactions, oversee daily logistics, and ensure the spa runs at optimal levels. The ideal candidate is a proactive problem-solver who excels at multitasking and is passionate about providing a luxury concierge experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned. Is a steward of the Woodhouse brand and protects the brand's reputation through professional excellence. Provides exceptional guest service, greeting guests warmly, conducting check-ins, and escorting them to locker rooms or service areas. Manages the spa schedule by answering phones within three rings and booking appointments accurately via the POS system. Drives location revenue by recommending and selling retail products, suggesting service enhancements, and promoting gift cards. Oversees spa logistics, including confirming appointments, maintaining the retail area's presentation, and performing end-of-day close-out reports. Maintains the \"Woodhouse Mood\" by ensuring proper lighting, music, aromatherapy, and overall cleanliness are consistent throughout the day. Coordinates team operations, giving directives to the hospitality team and communicating with management to ensure the schedule runs smoothly. Ensures facility standards by monitoring safety, sterilization, and sanitation procedures, as well as overseeing daily laundry completion. Supports leadership by assisting the General Manager and Assistant General Manager with administrative duties and location needs. EDUCATION and

EXPERIENCE

Bachelor's degree required and 3-5 years of applicable experience in a similar role. Prior experience in sales (retail or skincare) is a significant advantage. Customer service background in guest relations, hospitality, or medical administration is helpful. Thorough knowledge of spa protocols and procedures (training provided). Proficiency in POS software and basic office technology.

SKILLS AND ABILITIES

Excellent communication: Must be well-spoken, articulate, and polite with a professional appearance.

Exceptional time management:

Ability to multitask and prioritize in a fast-paced environment.

Interpersonal prowess:

Must be outgoing, friendly, and able to work well both independently and as part of a team.

Discretion:

Ability to maintain guest confidentiality and professional boundaries at all times.

PHYSICAL DEMANDS

Must have the physical strength to stand for long periods of time during a shift. Must be able to perform light lifting associated with retail inventory and laundry needs. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.