Reservation Specialist

What We Need
Corpay is currently looking to hire a Reservation Specialist within our Corporate Lodging Consultant division. This position falls under our lodging line of business and is located in Lexington, Kentucky. In this role, promptly provide reservations that adhere to a client s travel policy on requests generally containing 1-10 room nights. The Specialist follows up with clients frequently for outstanding requests. The Specialist processes messages from clients and other CLC employees efficiently and accurately. You will report directly to the operations manager and regularly collaborate with team leads. How We Work
As a Reservation Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing: Assigned workspace in Lexington, KY (ONSITE)
Formal, hands-on training Salary range $14 - $14.50 hourly Role Responsibilities
The responsibilities of the role will include: Managing the completion of reservation requests that are generally 1-10 room nights to fulfill customer needs and ensure satisfaction
Reserving rooms that are consistent with the client guidelines concerning per diem, amenities, mileage parameters, authorized requestor parameters, hotel preferences, etc.
Responding to and completing requests for clients before established due times
Utilizing decision-making skills to find hotel options that meet business financial goals
Entering requests and reservations accurately into the system
Exhibiting and utilizing knowledge of the hotel industry and regional markets associated with clients
Meeting all client deadlines
Responding to clients by communicating quickly and accurately
Calling and following up with clients on outstanding requests before arrival to complete requests
Resolving all client and hotel issues regarding extensions, early departures, or other changes to a reservation daily
Collaborating and communicating with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with in-network hotel options
Effectively communicating with clients and hotels via phone and email, ensuring consistency with the CLC mission and delivering service so every interaction adds value. Consistently providing an unexpected level of service where even unspoken needs are met for our clients and guests.
Communicating issues effectively and professionally with all CLC Clients and Departments
Attending all scheduled training, meetings, or other events as assigned by the supervisor
Requesting night may flex up or down depending on business needs
Other duties assigned as needed Qualifications & Skills Demonstrating the ability to work in a team environment and deliver superior service with a high degree of accuracy
Demonstrating knowledge of Microsoft Word, Excel, and Outlook, and navigating the internet
Excellent personal interaction, communication, and phone skills along with a high degree of initiative, individual responsibility, ownership, and commitment to providing the highest level of customer service
Must be available for flexible scheduling
May require overtime as needed Benefits & Perks Automatic enrollment into our 401 (k) plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC. #LI-AM2
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