Job Description Minimum Qualifications :

1. High school diploma or

GED Preferred Qualifications :

1. Prior customer service or administrative experience.

Duties and Responsibilities :

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1 . Greets patients, families and guests as they enter the hospital through the main lobby, serving as a focal point for all inquiries and provide personal attention to guests needs 2. Assist s individuals with disabilities and mobility issues by securing appropriate transportation or services 3 . Answers the patient information lines, releasing patient information when applicable . Also routes internal and external calls. 4 . C irculate s throughout the lobby, initiating contact with customers in order to identify and address questions and concerns. 5. Report any suspicious individuals or activity, violations of rules or regulations as required . 6 . Makes \"search\" runs for wheelchairs ensuring the patients or visitors to the hospital are provided with necessary transportation. 7 . Trains new volunteers in all aspects of responsibilities 8 . Acts as the supervisor in the lobby during their shift, if coordinator of Concierge is unavailable. 9 . Continually upgrading all information needed by the concierge employees and volunteers assuring a professional and accurate information system.

Physical Requirements:

1. Normal office environment. 2. Physically able to stand or walk for long periods of time and work odd, irregular hours (Saturdays, Sundays, overnights, holidays, etc.). 3. Ability to carry out instructions furnished in written, oral, or diagrammatic form.

Skills & Abilities:

1 . Ability to multi-task and meet established deadlines. 2. Ability to assess potentially dangerous situations quickly and make sound decisions based on the information present and takes appropriate action . 3. Ability to maintain professional composure when dealing with unusual circumstances. 4. Courteous telephone manner . 5. Ability to adapt to changes in the external environment and organization. 6. Ability to write routine correspondence, including email, logs, and reports. 7. Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures. 8. Ability to read and write at a proficient level. 9. Basic Computer Skills are required . At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range :

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