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Front Desk and Workplace Experience Coordinator
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Robert Half
Waltham, MA (In Person)
Full-Time
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Job Description
Description We are looking for an experienced and service-oriented Front Desk Coordinator to support daily office operations in Waltham, Massachusetts. This is a Contract position expected to run for approximately 3 months and will play an important role in creating a welcoming onsite environment. The ideal candidate brings strong communication skills, a positive presence at the front desk, and a proactive approach to keeping workplace activities organized and running efficiently.
Responsibilities:
- Welcome employees, guests, and vendors with a courteous and attentive approach while serving as the first point of contact for the office.
- Manage a multi-line phone system by answering incoming calls promptly, directing inquiries accurately, and ensuring callers receive a helpful experience.
- Coordinate front desk activities and day-to-day workplace support to maintain an orderly office setting.
- Assist with onsite office needs during the summer support period, helping staff and visitors with questions and general administrative requests.
- Organize workplace logistics and monitor shared spaces to help the office operate smoothly and efficiently.
- Communicate clearly with internal teams and external visitors to support scheduling, arrivals, and general office flow.
- Provide concierge-style assistance by anticipating needs, resolving routine issues, and escalating more complex matters when appropriate. Requirements
- Prior experience in a front desk, reception, workplace services, or customer-facing administrative role.
- Ability to present effectively and interact with employees, executives, and visitors in a detail-oriented manner.
- Strong customer service skills with a helpful, solutions-focused attitude.
- Experience handling inbound calls and operating a multi-line or switchboard phone system.
- Excellent organizational skills with the ability to manage multiple tasks in a fast-paced onsite environment.
- Clear verbal and written communication skills, along with a willingness to support overall office operations.
- Availability to work onsite in Waltham, Massachusetts for the duration of the contract.
- Ability to complete a required screening process.