Guest Services Specialist

At the University of Michigan's esteemed Division of Public Safety and Security (DPSS), our commitment to safeguarding campus life reaches far beyond the basics. We proudly lead all facets of public safety-including police services, security, and emergency management-with seamless integration across Ann Arbor, Dearborn, and Flint, ensuring an unwavering presence 24/7, 365 days a year. DPSS is at the heart of fostering a secure and welcoming environment for students, faculty, staff, families, and visitors. By partnering with university departments and local, state, and federal law enforcement, we deliver innovative, community-centered safety programs that anticipate needs and continually set new standards for excellence.

What Makes Guest Services Specialists Unique?

As a Guest Services Specialist (GSS), you become the face, and the heart, of safety and hospitality at U-M. Reporting to a GSS Supervisor, you will:

Be the first point of contact for everyone who enters our facilities, welcoming staff, patients, families, and visitors with warmth, professionalism, and a focus on service.

Conduct security screenings and guest relations functions with both vigilance and empathy, ensuring the highest standards of safety while promoting a culture of care.

Facilitate safe, comfortable, and accessible environments in hospitals, clinics, and university buildings, providing crucial assistance, information, and guidance tailored to each guest's unique needs.

Embody the U-M tradition of service excellence, responding thoughtfully to questions and concerns, and connecting people to resources across the university.

Collaborate with talented colleagues from diverse backgrounds, developing your skills in crisis response, interpersonal communication, and community engagement.