Support Specialist

Support Specialist Dégagé Ministries Grand Rapids, MI Job Details Full-time From $19 an hour 1 day ago Benefits Health savings account Health insurance Paid time off Employee assistance program 401(k) matching Life insurance Qualifications Crisis intervention Microsoft Excel Customer relationship building Microsoft Outlook Guest relations Phone communication Administrative experience Home care Laundry Psychology Conflict management Safe environment creation Microsoft Teams Cleaning Stocking Social Work Data collection CNA Entry level Time management Client interaction via phone calls

Full Job Description Support Specialist Summary of Responsibilities:

This is a support staff position that welcomes residents and guests and ensures that their needs are met by establishing a trusting relationship. The coordinator oversees the operations of Open Door Shelter and Heartside Landing residents by ensuring exceptional customer service, supervision, and maintaining a safe environment for guests, staff, and volunteers.

Reports to:

Site Manager Schedule:

Full-Time; Friday through Tuesday; 3:00-11:00pm

Pay:

$19 per hour (raised to $20 per hour after a good 90-Day Review)

The Mission Statement:

To reflect the love of Christ to all who come through our doors by building relationships and offering programs that foster dignity and respect.

The Vision Statement:

For those we serve, we will be a community that overcomes obstacles, celebrates transformation, and realizes the full potential of all as children of God.

Statement of Faith:

Employees affirm and accept the ministry of Dégagé to be a faith-based organization founded on the message and love of Jesus Christ and further affirm the mission statement of Dégagé as stated above. Employees will be asked to sign a Statement of Faith at time of employment.

Core Values:

Celebrate the Divine Spark Walk with Make Order out of Chaos Do what you say, say what you need

Embrace Learning Qualifications and Requirements:

A strong commitment to Christ and to serving Him through word and deed. The ability to work with and encourage people from all areas of the social spectrum. The ability to set the example by treating those whom we serve with dignity and respect. The ability to convey with passion the goals and vision of Degage. The ability and desire to be a team player, working to fulfill the mission statement of Dégagé alongside other staff members. Strong time-management skills and multitasking ability. Always maintain confidentiality, showing discretion and diplomacy. Proficiency in Microsoft Office including Outlook, Excel, Word, PowerPoint, Teams, and other pertinent computer software. Excellent interpersonal and customer service skills. Additional education in social work, psychology, or a related field preferred Required skills include active listening, crisis intervention, and trauma informed conflict resolution. CNA, home care experience preferred, but not necessary

Specific Responsibilities:

Answer all incoming calls and inquiries promptly and professionally. Maintain the flow in

Shelter/Heartside Landing:

Ensure that guests receive excellent customer service. Independently monitor activities on the floor to ensure a safe environment and arbitrate disputes among guests as needed using restorative practices. Ask clarifying questions to ensure that guests are directed to the correct resource. Maintain a high standard of confidentiality while providing accurate and timely documentation. While treating all with dignity and respect, provide a safe, clean, welcoming atmosphere for all. Monitor the women's behavior and interactions with one another while using restorative practices Maintain Standard Operating Procedures while demonstrating compassion and respect. Clear and open communication of daily concerns and events and notate accordingly in Mission Tracker and debriefer Assign / Monitor patron voucher jobs and distribute vouchers with completion of tasks. Perform monitoring, support and safety checks to ensure the overall health of shelter and clients Carry out tasks such as restocking hygiene items, cleaning, laundering to maintain a safe and organized environment and ensuring all duties are fulfilled before end of shift Check in guests, open lockers, assign beds/linens, oversee shower schedule and facilitate usage of laundry room and maintain accurate data collection and documentation into Mission Tracker Encourage the guests to meet with the Advocates regularly and ask about their process of securing housing. Other administrative support as required to ensure effective operations including responding to emails and other communication within shifts Attend staff meetings, Open Door team meetings, and other professional development meetings as appropriate. Participate in staff development and training sessions when appropriate; including DOWD Core Homelessness Training. Attend special events as requested. Assist with projects as requested Ability and willingness to pick up shifts when needed Fill in, as needed, throughout the ministry

Schedule:

Schedule is noted above. Changes to this schedule for meetings, events, and other needs will be requested in advance. This is a full-time, hourly position. This is an "at will" position. There is no length of tenure of employment implied or stated.

Pay:

From $19.00 per hour

Benefits:

401(k) matching Employee assistance program Health insurance Health savings account Life insurance Paid time off

Work Location:

In person