The Ice Park Administrator supports the daily operations of the Holland Ice Park during the winter skating season and with a strong focus on communication, group sales, event coordination, and guest experience. This position works closely withthe Recreation Managers to ensure a smooth, well-organized, and welcoming environment for all visitors.

Responsibilities include assisting with administrative tasks, coordinating group reservations, supporting on-site staff,and helping maintain an efficient front-line operation.

Schedule:

9:30a

• 2:30p + Some weekends (Year Round)
• Assist with the daily operations of the Holland Ice Park for both Summer & Winter.
• Coordinate group sales and reservations, including schools, rentals, birthday groups, private events, and community partners
• Serve as the primary point of communication for Ice Park inquiries by phone, email, and in person.
• Support event coordination and logistics, including set up, communication with partners, and scheduling details.
• Help supervise and support Ice Park staff, providing direction and assisting with workflow.
• Assist in the management of front line functions as needed including admissions, skate rentals, and guest services.
• Assist in maintaining a clean, organized, and safe facility for all guests and staff.
• Assist with communication materials such as program updates, signage, announcements, and scheduling details.
• Enforce facility rules and maintain a positive, helpful presence in the plaza and rink area.
• Assist the team with administrative tasks such as reports, schedules, and documentation.
• Other duties as assigned.
• Strong communication skills in person, on the phone, and through email.
• Ability to learn operational systems including reservation platforms, scheduling tools, and Ice Park procedures.
• Ability to lift and carry approximately 50 pounds.
• Strong interpersonal skills with the ability to create positive public interactions and calmly resolve customer serviceissues.
• CPR and First Aid training preferred.