Aesthetic Care Concierge

Aesthetic Care Concierge Novi, MI Job Details Full-time $22 - $26 an hour 1 day ago Qualifications Collaborate with healthcare professionals Patient comfort Customer relationship building Customer retention Phone communication Customer service Maintaining patient confidentiality HIPAA Mid-level Medical scheduling High school diploma or GED Key Performance Indicators Entrepreneurship Dermatology Organizational skills Computer skills Sales pipeline management Patient interaction Clerical experience CRM system proficiency Plastic surgery Patient education Care coordination Communication skills Aesthetic treatments Full Job Description

POSITION SUMMARY

As an Aesthetic Care Concierge (ACC), you will be the secret sauce behind our premier medical spa location, Avelure Med Spa. Using exceptional communication and interpersonal skills, the ACC will guide each patient through their aesthetic journey making them feel confident, comfortable, and well-supported. The ACC is well versed with all aesthetic offerings and can align patient goals with the appropriate treatments, products, and services. Every day is a chance to boost someone's confidence and help them feel incredible! By educating patients, promoting services, and patient outreach, the ACC will drive the practice's growth through genuine connection and expert knowledge. The ideal candidate thrives on building relationships while delivering premium patient care, has an entrepreneurial spirit, and showcases exemplary organizational skills. This role is more than just a job, it's an opportunity to make a real difference in people's lives while building an exciting professional path!

KEY RESPONSIBILITIES

Ensure patients receive an exceptional experience from initial consultation through follow-up. Promote services through strategic patient outreach and follow-up to enhance engagement, retention, and satisfaction. Leverage expert knowledge to provide value-driven recommendations that optimize patient outcomes and practice performance. Optimize scheduling to ensure efficient and timely coordination of appointments, consultations, and treatments. Manage and respond to inbound leads in a timely manner, ensuring a seamless first point of contact. Proactively follow up on all leads and consultation to drive conversion from inquiry to booked appointment and completed treatment. Maintain and manage patient pipeline within CRM systems, ensuring accurate tracking status, follow-ups, and opportunities. Facilitate seamless coordination between clinical teams and patients for a consistent patient journey. Meet or exceed individual and team performance goals related to relevant KPIs Identify opportunities to enhance patient value through intuitive and intentional connection and suggestions. Stay ahead of the curve on industry trends, new treatments, and product offerings to provide up-to-date information to patients.

EXPERIENCE

Previous medical experience working in aesthetics, plastic surgery, cosmetic dentistry, or cosmetic dermatology. Knowledge of HIPAA regulations and the ability to maintain patient confidentiality and privacy at all times. Strong background in patient education and customer service, with the ability to build rapport and trust quickly. Strong business acumen and superior organizational skills. Familiarity with aesthetic treatments, skincare products, and procedures is highly preferred. High school diploma or equivalent required. Flexible availability including weekends, as early as 7:00am and as late as 8:00pm

EST PHYSICAL REQUIREMENTS

To ensure the safety and well-being of our employees, we have established the following physical requirements. This position requires knowledge of various aspects of patient care. Must possess good organizational skills to balance clerical and clinical duties. Frequent talking and listening when giving instructions and explanations. Frequent use of the phone, computer, and other clinic technologies.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Advanced MedAesthetic Partners (AMP) is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, pregnancy, veteran status, or other status as protected by applicable law. AMP complies with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMP is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported.