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Front Desk Concierge
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Hotel Walloon
Petoskey, MI (In Person)
$36,400 Salary, Full-Time
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Job Description
Looking for motivated people to work Front Desk/Concierge in a four diamond hotel! Job Duties
- Responsible for guest experiences during the reservation process primarily over the phone and through email
- Provides information to guests about Hotel features, room features, public areas, offerings, packages, etc.
- Answering phones
- Checking guests in and out
- Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services and other services
- Answer questions concerning and/or giving directions to hotel facilities
- Process and notify guests of receipt of facsimiles, mail, messages and packages
- Assist guests in the sending of facsimiles, mail, messages and packages
- Maintain correct information and materials regarding hotel facilities and services, and local restaurants and attractions
- Receive, store and deliver luggage and mail
- Perform office duties on a temporary basis when needed
- Work closely with Guest Service Agents to ensure guest satisfaction
- Assist with the daily food service for guests
- Keeps public areas of the hotel tidy and comfortable for guests, including dusting, dishes, etc.
- Assists Guest Service Agents in keeping food/beverages stocked in public areas of the hotel
- Fill in for Guest Service Agents when required
- Cross training and other duties as required Qualifications
- High School Diploma or Equivalent preferred
- Knowledge of Northern Michigan & Seasonal Events
- Excellent Communication Skills
- Front Desk Experience preferred
- Proficient with Microsoft Office (Word, Excel, etc.