Concierge

Position Description:

JOB DUTIES AND RESPONSIBILITIES

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Leasing & Marketing:

Guide prospective residents through the leasing process, ensuring they experience the exceptional luxury lifestyle that the community offers. Conduct tours, respond to inquiries, and convert leads into signed leases. •

Customer Service Excellence:

Deliver the highest levels of customer service with a personalized touch, ensuring all residents and prospects feel valued. Address resident inquiries and concerns with prompt, professional solutions. •

Marketing Strategy:

Collaborate in the development and execution of innovative marketing strategies to attract luxury-seeking residents. Highlight the communities' exceptional amenities and community experience across various platforms. •

Property Knowledge:

Maintain an in-depth understanding of apartment inventory, rent pricing, lease expirations, and competitive properties. Stay informed about the local market and surrounding neighborhoods. •

Move-In Coordination:

Oversee the lease signing process, ensuring a seamless experience for new residents, including scheduling appointments, completing paperwork, and conducting move-in orientations. •

Resident Relations:

Build and nurture positive relationships with residents through ongoing communication, engagement, and assistance. Ensure all residents' needs are met and exceed their expectations to maintain high levels of resident satisfaction. •

Property Inspections:

Conduct regular inspections of available units during the turnover process to ensure each residence meets the highest company standards. Work closely with maintenance to ensure units are ready for occupancy. •

Administrative Duties:

Maintain accurate and organized documentation for all leasing transactions, including lease agreements, resident files, and necessary follow-up communications. Ensure timely and efficient reporting on leasing activity. •

Delinquency Control:

Monitor rent delinquencies and assist in the follow-up process through phone calls, letters, and monthly statements to ensure timely payment. •

Office Operations:

Assist in the daily office operations, including opening and closing procedures, maintaining petty cash, preparing daily and monthly reports, and ensuring the office is organized and presentable.

REQUIREMENTS AND SKILLS

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Experience:

1-2 years of leasing or real estate experience, with a strong preference for experience in luxury apartment communities. •

Education:

Associate's degree preferred or equivalent experience. •

Customer Focus:

Dynamic, outgoing personality with a passion for providing exceptional service. •

Communication Skills:

Superior verbal and written communication skills with the ability to engage residents and prospects in a friendly and professional manner. •

Organization & Detail:

Strong attention to detail with the ability to manage multiple tasks efficiently in a fast-paced environment. •

Technology Proficiency:

Proficient in Microsoft Office Suite and leasing software systems. •

Sales Aptitude:

Ability to effectively present and market properties to prospective residents, with a keen interest in achieving leasing goals. •

Reliability:

Must have reliable personal transportation and be available to work flexible hours, including weekends as needed.