Information Desk Clerk

Summary Title:

Information Desk Clerk ID:

1507

Location:

Nevada, Missouri Department:

Patient Financial Services Status:

PRN Shift:

Days Description Pay:

Base Wage starting at $15.15; increased based on experience

Incentive Eligible Position:

Yes Summary of Duties:

Directs patients and gives information regarding the hospital and its services

Essential Functions:

1.Actively engages with patients providing customer service and direction. 2.Communicates effectively with other staff and family. 3.Actively uses personal protective equipment to prevent the spread of any communicable viruses. 4.Positively impacts the patient experience at Nevada Regional Medical Center through enhanced clear, respectful, and effective communication skills. 5.Provides accurate simple to follow directions to patients and family members so they can reach their destination in the hospital in a timely fashion. 6.Other duties as assigned. The above statements are intended to describe the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Skills Abilities:

1.Ability to communicate clearly and effectively with all levels 2.Ability to stay calm in stressful situations. 3.Ability to perform under pressure if needed. 4.Ability to complete competency CPR and First Aid 5.Ability to prioritize and complete multiple tasks simultaneously. 6.Effective oral and written communication skills.

Working Conditions:

1.Exposure to distressed patients, families or visitors. 2.Possible exposure to inside environmental conditions.

Physical Demands:

1.Requires standing, sitting or walking for up to 12 hours or longer per workday. 2.The ability to lift up to 50 lbs.

Qualifications:

1.High School diploma or GED 2.Customer service experience encouraged 3.Must complete required training for all NRMC employees.

Preferred Qualifications:

1.Healthcare experience preferred.