The Alluvian Spa in Greenwood, MS

•

Job Title:

Spa Reception\n

Department:

Spa\nReports to: Spa Director\n

Job Type:

Non-Exempt Arch Amenities Group\nWellness-driven. Hospitality-focused. Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.\nWe partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.\nWith a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.\nThe Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.\nIf you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.\n

Job Summary:

The Spa Front Desk Receptionist is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Spa Front Desk Receptionist may need to process transactions, handle money, and contribute to facility cleanliness.

Key Responsibilities:

Ensures the \"Arch Amenities Group Experience\" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.\nAdheres to policies of the facility and Arch Amenities Group.\nReports any incident or accident to the Facility Manager.\nSubmits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.\nDevelops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.\nMaintains a monthly inventory of supplies and or products, when applicable.\nBecomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.\nParticipates in the Manager on Duty (MOD) schedule, if applicable.\nHelps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.\nGreets each and every guest with a smile and direct eye contact.\nGoes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.\nUses time efficiently throughout shifts by checking equipment, locker rooms, gift shop stocks, inventory, etc.\nEnsures proper coverage when it's necessary to leave the area.\nKeeps area clear of clutter and personal effects.

Informs co-worker(s) of pertinent information at the end of the shift.\nMaintains and updates staff communication books.\nInforms facility manager of any member, guest, or facility issues.\nEnrolls members and guests in programs.\nMakes reservations for spa services and personal training, when applicable.\nReceives payments for goods and services and properly accounts for the money.\nReconciles daily sales, deposits, and receipts, when applicable.\nAssists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events.\nAdditional duties as assigned.

Qualifications:

High School diploma but college degree preferred.\nCustomer service experience\nPrevious experience handling money\nExcellent communication, customer service skills, and work ethic\nEfficient, well organized, and able to handle a variety of duties simultaneously\nProfessional manner, discretion, and appearance\nExcellent verbal and written skills\nEnergetic, enthusiastic and motivational\nStrong team player\nProficient in appropriate computer skills and office equipment\nAbility to lift 25 lbs.\nAvailability to work nights, weekends and holidays\nAvailability to stand for long periods of time\nThis position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk\nThe employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms Essential Function Seldom Occasionally Frequently Stationary Position

Sitting or Standing X Active Position
Walking, jogging, running X Use of hands/fingers
Operate, Use, Inspect, Place, Detect, Position, Prepare, activate X Climb/Balance
Stairs, ladders, ropes, equipment, beams X Stoop/kneel/crouch or crawl
Position self, move X Talk/hear
communicate, detect, converse with, discern, convey, express oneself, exchange information X See
Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess X Carry weight, lift
Move, transport, position, put, install, remove
50 lbs or less X Carry weight, lift
Move, transport, position, put, install, remove
50 lbs or more X Exposure to
Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X DISCLAIMER

\nThe employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.\nArch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. 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