Job Title:

Workplace Experience Ambassador Location:

Apex, North Carolina (On-Site)

Job Summary:

We are seeking a Workplace Experience Ambassador to deliver a welcoming, service-focused experience for client employees and visitors. Our team is looking for someone who can build strong relationships, support workplace operations, and help create a professional, hospitality-driven environment.

Responsibilities:

Serve as the first point of contact for client employee inquiries, issues, troubleshooting, and feedback related to workplace services. Welcome employees at reception or employee entrances for at least four hours per day and complete floor walks to confirm workspaces are stocked and maintained. Coordinate Ambassador services, support client events, and assist as training center concierge for internal and external events when needed. Respond to requests or issues within one day of receipt, follow up to ensure questions are answered, and support data collection, analysis, and reporting.

Required:

3-5 years of prior relevant experience in hospitality, facility/property management, operations, and/or commercial real estate. Exceptional customer service skills with a professional approach and a strong passion for hospitality. Excellent verbal and written communication skills, along with the ability to communicate professionally. Proficiency in Microsoft Office Suite, including Teams, Excel, PowerPoint, Word, OneNote, and Outlook. Strong prioritization and time management skills with the ability to work independently.

About SSI People:

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from SSi People and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: SSi People Privacy Policy