Welcome Coordinator

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. Job Description The Welcome Coordinator at Oak Street Health plays a crucial role in creating an inclusive and welcoming environment for patients and guests. This position is designed to ensure that every individual who walks through the clinic's doors receives a positive first and last impression. As the face of the clinic, Welcome Coordinators are responsible for maintaining efficient center operations while delivering an unmatched patient experience. They perform a variety of administrative tasks that support the broader team in providing high-quality care and making Oak Street Health a great place to work. Welcome Coordinators are tasked with scheduling patient appointments, managing both inbound and outbound phone calls, and handling various administrative duties such as fax and mail distribution. They are expected to be friendly, flexible, and adaptable to the needs of the patients and the clinic. As part of the Service Team, they report directly to the Practice Manager and focus on creating a seamless experience for patients and community members. The role requires a high level of interaction with patients, ensuring that they receive excellent, high-touch assistance every day. In addition to welcoming patients and conducting visit check-ins, Welcome Coordinators assist patients with required forms, collect co-pays, update patient information in the electronic medical record platform, and manage phone lines. They also maintain the cleanliness of the Welcome and Community Room areas and may occasionally float to other centers in the region as needed. This position is integral to the overall mission of Oak Street Health, which is to provide personalized primary care for older adults on Medicare, focusing on quality care and community engagement. Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned Requirements
• Strong computer skills required and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish preferred
• US work authorization Nice-to-haves
• Experience in customer service setting strongly preferred
• Some college preferred
• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity
• Someone who embodies being 'Oaky' Benefits
• 401(k) matching ,
• Dental insurance ,
• Health insurance ,
• Vision insurance Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.

00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan . No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.