Resident Concierge

Avalon Nursing & Rehabilitation Center is seeking a warm, professional, and customer service-driven Concierge to be the welcoming face of our facility. This role is perfect for someone who enjoys working with people, creating positive first impressions, and supporting residents, families, and visitors in a healthcare setting. As Concierge, you will play a key role in enhancing the overall experience within our center by providing exceptional service, assisting with inquiries, and ensuring a friendly and supportive environment for everyone who walks through our doors. Key Responsibilities Greet and welcome residents, families, and visitors in a courteous and professional manner Serve as the first point of contact and provide general information about the facility Answer phones, direct calls, and assist with inquiries in a timely manner Assist with visitor check-in procedures and ensure adherence to facility guidelines Support residents and families with non-clinical requests and concerns Coordinate communication between departments as needed Assist with administrative tasks and special projects as assigned Help maintain a clean, organized, and welcoming front lobby environment Qualifications High school diploma or equivalent required Prior customer service, hospitality, or receptionist experience preferred Experience in a healthcare or long-term care setting is a plus Strong communication and interpersonal skills Friendly, approachable, and professional demeanor Ability to multitask and remain organized in a fast-paced environment Basic computer skills required Why Join Avalon Supportive and team-oriented work environment Opportunity to make a meaningful impact on residents and families Stable, rewarding position in a healthcare setting Competitive pay and benefits package At Avalon Nursing & Rehabilitation Center, we are committed to providing compassionate care and creating a welcoming environment for our residents and their loved ones. The Concierge plays an essential role in bringing that experience to life each day. Equal Opportunity Employer Avalon Nursing & Rehabilitation Center is an equal opportunity employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.