Type:

full-time

Job Description:

SANTA CRUZ CO. IS A PREMIER INTERNATIONAL HOSPITALITY GROUP FOUNDED BY JUAN SANTA CRUZ. SINCE OPENING HIS FIRST RESTAURANT, CASA CRUZ, IN BUENOS AIRES IN 2004, THE GROUP HAS GROWN GLOBALLY THROUGH THE DESIGN AND OPERATION OF PROPERTIES INCLUDING RESTAURANTS, BARS AND MEMBER CLUBS. SANTA CRUZ CO. VENUES ARE BASED ON A UNIQUE COMBINATION OF DESIGN, CULINARY EXCELLENCE AND EFFORTLESS ELEGANCE THAT ATTRACT THE MOST DISCERNING AND INFLUENTIAL GUESTS. POSITION OVERVIEW

The Member Experience & Membership Development Manager is responsible for driving the growth of the membership program while also ensuring current members enjoy an exceptional, personalized experience. This role is the primary ambassador for the property to prospective and current members, building relationships, identifying opportunities for engagement, and converting interest into membership. While enhancing the experience of current members remains important, the primary focus of this position is on recruiting new members, expanding the property's community, and positioning the brand as the most desirable private members' club in Manhattan.

CORE RESPONSIBILITIES

Membership Recruitment & Outreach Develop and execute strategies to attract new members, leveraging personal networks, events, and outreach campaigns Identify and engage potential members, cultivating relationships that encourage membership conversion Serve as the brand ambassador at industry events, networking opportunities, and hosted experiences Track recruitment metrics, providing insights and reporting on growth opportunities Member & Guest Engagement Maintain strong relationships with current members, ensuring their experiences are memorable and highly personalized Anticipate preferences, facilitate introductions, and provide concierge-level service to members and VIPs Support member onboarding, orientation, and engagement initiatives Events & Programming Collaborate with marketing and events teams to design exclusive experiences that attract prospective members Host and support recruitment-focused events, tastings, and curated experiences Act as the face of the property during events, building rapport with potential members and guests Collaboration & Leadership Work closely with FOH, culinary, and events teams to ensure seamless execution of experiences that impress both prospective and current members Coach front-of-house teams on best practices for engagement and brand representation Foster a culture of relationship-building, hospitality, and growth-focused energy Administrative & Strategic Oversight Track prospective member interactions, conversion rates, and engagement metrics Maintain accurate and confidential member and prospect records Assist in developing strategies to increase membership applications, retention, and engagement

QUALIFICATIONS & EXPERIENCE

3-5+ years of experience in luxury hospitality, private clubs, high-end lifestyle brands, or membership-driven organizations Demonstrated ability to build relationships and convert prospects into engaged members or clients Exceptional interpersonal, communication, and networking skills High level of emotional intelligence, discretion, and professionalism Experience with CRM, reservations, or membership management systems preferred Flexible schedule, including evenings, weekends, and holidays

KEY ATTRIBUTES

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