Concierge (Split Shift)

Concierge (Split Shift) Long Island City, New York Resident Services 20350 Property Management Job Description Responsibilities To learn more about Related click here: https://vimeo.com/434468879 Join Our Team At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge, you'll be the first impression for residents and guests, offering service that's polished, warm, and reliable. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

What You'll Do:

Resident & Guest Services Greet residents and guests with professionalism and warmth Announce visitors and manage deliveries with care Keep the lobby calm, clean, and inviting Support leasing tours and resident events with a polished front desk presence Conduct lobby checks for lighting, music, scent, and overall atmosphere Security & Access Control Monitor building camera systems and logs Track vendor and contractor activity and follow access procedures Respond to safety or privacy concerns calmly and appropriately Package & Amenity Management Log and organize packages and deliveries using digital tools Track service requests and amenity bookings Support the package room and inventory systems Manage visitor logs and help maintain accurate resident preferences Move-In & Move-Out Support Prepare elevators and common areas for scheduled moves Notify the Resident Manager of unscheduled move-ins/outs Ensure smooth transitions with clear communication Leasing & Visitor Assistance Welcome prospective residents and alert the leasing team Share branded materials and collect contact information Maintain a composed and helpful presence Lifestyle & Brand Engagement Offer local tips, help with events, and maintain bulletin boards Remember and act on resident preferences to personalize service Be a trusted connector in the community Emergency Response & Service Support Follow all emergency procedures and stay calm under pressure Step in to solve service issues when possible, and escalate as needed Follow up with residents to ensure satisfaction Teamwork & Professionalism Keep the front desk clean and organized Join daily huddles and team updates Model professionalism and emotional intelligence Take on special assignments when asked

Compensation:

$29.7758 / hourly (Full Union Rate)

Benefits:

Local 32 BJ Benefits Schedule Friday 7:00 am

• 3:30 pm Saturday 7:00 am
• 3:30 pm Sunday 3:00 pm
• 11:30 pm Monday 3:00 pm
• 11:30 pm Tuesday 3:00 pm
• 11:30 pm Wednesday OFF

Thursday OFF Qualifications What You Bring:

A passion for excellent service and a composed, professional attitude Experience 1-3 years in hospitality, customer service, or luxury properties is a plus Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.) Ability to lift to 50 lbs and stand for long periods High school diploma or equivalent

Why You'll Love It Here:

You'll be part of a company that values treating both our residents and team members with respect, appreciation, and care. We create polished spaces and real connections—and that starts with you.