Workplace Experience Coordinator - New York City, NY

EXCITING OPPORTUNITY WITHIN A PRESTIGIOUS AND EXPANDING A.I. & TECH FIRM!

! " Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience " About the

Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. Creating a seamless, welcoming, and high-energy environment that empowers employees to do their best work every day.

What You'll Do:

Front-of-House Excellence:

Manage the visitor experience, ensuring a professional and warm first impression.

Facility Readiness:

Conduct daily "sweeps" of high-touch areas (meeting rooms, kitchen, lounge) to maintain standard excellence.

Vendor Liaison:

Act as the primary point of contact for cleaning, catering, and maintenance partners.

Engagement Support:

Help plan and execute on-site events like "Town Halls" or cultural celebrations. II. Key Success Metrics (KPIs) To track impact, focus on these four pillars: Employee Satisfaction (CSAT): Quarterly sentiment scores regarding office amenities and atmosphere.

Space Utilization:

Regular tracking of meeting room and desk booking data.

Vendor Performance:

Adherence to Service Level Agreements (SLAs) by external contractors.

Issue Resolution Time:

Average time to close facility-related support tickets. III. Operating Principles Brevity in

Communication:

Use concise bullet points for status updates; focus on outcomes over activities.

Proactive Problem Solving:

Identify facility needs before they become roadblocks for employees.