Group Reservation Coordinator

Job Summary We are seeking a dynamic and detail-oriented Group Reservation Specialist to join our hospitality team. In this role, you will be the key point of contact for group bookings, ensuring seamless coordination from initial inquiry through to final confirmation. Your energetic approach and excellent customer service skills will help create memorable experiences for our guests and foster long-term relationships. This paid position offers an exciting opportunity to thrive in a fast-paced environment where your sales acumen and hospitality expertise make a real difference. Responsibilities Manage group reservation inquiries via phone, email, and online platforms with enthusiasm and professionalism Collaborate with clients to understand their needs, preferences, and special requests to tailor reservations accordingly Coordinate with sales and operations to ensure smooth booking processes Confirm reservations, update booking systems accurately, and handle modifications or cancellations efficiently Assist with creating/updating Banquet Event Orders Upsell additional services or packages to enhance guest experiences and maximize revenue opportunities Maintain comprehensive records of all reservations, correspondence, and client preferences for future reference Skills Proven experience in sales within the hospitality or hotel industry with a focus on group bookings Exceptional customer service skills with the ability to build rapport quickly and handle inquiries professionally Strong travel planning capabilities including understanding of hotel operations and event coordination Knowledge of hotel reservation systems and property management software is highly desirable Excellent communication skills—both verbal and written—with attention to detail Ability to multitask effectively in a fast-paced environment while maintaining a positive attitude Familiarity with hospitality industry standards and a passion for delivering outstanding guest experiences

Pay:

$21.00 - $24.00 per hour

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person