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Customer Relations Associate
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Dynamical Marketing
Beavercreek, OH (In Person)
$48,000 Salary, Full-Time
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Job Description
Dynamical Marketing is a sales and development firm expanding our Dayton team. We're seeking an Customer Relations Associate to help customers discover the difference AT&T Fiber makes. The Customer Relations Associate asks the right questions, and every sale they complete earns you commission. This sales role rewards curiosity, and your success will open doors to leadership. As a Customer Relations Associate, you will serve as the cornerstone of our sales team, establishing strong customer relationships while driving the adoption of AT&T Fiber. The Customer Relations Associate will then introduce our customers to the benefits of 100% fiber-optic internet, including symmetrical speeds and advanced Wi-Fi, ensuring they see the value in upgrading. Responsibilities of the Customer Relations Associate Assist customers in evaluating their home internet needs and provide personalized recommendations based on their usage and lifestyle. Educate customers on internet service options, features, and benefits to help them make informed decisions. Build positive customer relationships through professional, friendly, and solution-oriented interactions. Guide customers through the service selection and enrollment process, ensuring a seamless and hassle-free experience. Respond to customer questions and concerns promptly, providing accurate information and effective solutions. Deliver exceptional customer service while supporting team objectives related to customer satisfaction, service adoption, and business growth. Maintain up-to-date knowledge of products, services, and promotions to provide accurate recommendations and support. Follow up with customers as needed to ensure satisfaction and a positive overall experience. Qualifications of an Customer Relations Associate A high school diploma or equivalent is preferred. Experience in sales or customer support is a plus but not required Able to adjust communication style based on customer behavior and engagement level. Self-driven mindset with consistent focus on meeting daily sales activity goals. Reliable and professional with strong accountability in sales roles.