Smile Concierge:

Makes every caller feel welcomed, appreciated, and valued. Answers every phone call with professionalism, confidence, and warmth. Creates an outstanding first impression for every patient. Builds trust naturally through exceptional communication. Helps patients feel comfortable choosing Smile Cincinnati. Maintains an organized, productive schedule. Communicates effectively with both patients and teammates. Takes ownership of every patient interaction from beginning to end. Consistently delivers a level of hospitality that exceeds expectations. Qualifications & Skills Required Qualifications High school diploma or equivalent. Excellent communication and organizational skills. Proficiency with Google Workspace Ability to multitask, prioritize, and remain organized in a fast-paced environment. Friendly, positive, and professional demeanor. Passion for delivering outstanding customer service and hospitality. Preferred Qualifications Previous experience in a dental or medical front office role. Experience using dental practice management software, preferably Open Dental. Experience answering high-volume phone calls and scheduling appointments. Sales, hospitality, concierge, or customer service experience is a plus. Core Competencies The ideal Smile Concierge demonstrates: Exceptional verbal communication Professional phone etiquette Hospitality-first mindset Relationship-building skills Strong attention to detail Problem-solving abilities Teamwork and collaboration Initiative and accountability Time management and organization Adaptability in a fast-paced environment Why Join Smile Cincinnati? At Smile Cincinnati, we are building more than a dental practice - we are creating an experience. Every member of our team plays an important role in helping patients feel welcomed, cared for, and confident in their smiles. We believe in investing in our team, celebrating success, and creating opportunities for personal and professional growth. We Offer Competitive salary Matching 401(k) Dental care benefits Paid Time Off (PTO) Paid holidays Ongoing training and professional development opportunities Opportunities for advancement within the practice A supportive, collaborative, and positive team environment A culture centered around kindness, hospitality, and excellence Our Core Expectations Treat every patient with kindness, compassion, and respect. Deliver every interaction with professionalism and enthusiasm. Be dependable, punctual, and accountable. Work collaboratively with the entire Smile Cincinnati team. Take ownership of challenges and seek solutions. Continuously look for ways to improve both the patient experience and personal performance. Represent Smile Cincinnati with integrity, positivity, and professionalism. Our Philosophy Every phone call is the beginning of a relationship. Every conversation is an opportunity to earn trust. Every patient deserves an experience that reflects the heart of Smile Cincinnati. As the Smile Concierge, you are more than the person who answers the phone - you are the voice of Smile Cincinnati, the first impression for countless patients, and an essential part of creating an exceptional experience from the very first hello. How to

Apply:

1. Please send your resume and a cover letter detailing your experience and interest in the position to jason@drbethhanks.com with the subject line \"Application for Smile Concierge [Your Last Name].\" 2.

Deadline for applications:

Open Until Filled Selection Process:

- Qualified candidates will be contacted for an interview. - Reference checks and background screening will be conducted for shortlisted candidates.

Contact Information:

Smile Cincinnati jason@drbethhanks.com Smile Cincinnati is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Job Type:

Full-time Pay:

$47,840.00 per year

Benefits:

401(k) matching Dental insurance Employee discount Paid time off Paid training Application Question(s): How do you define hospitality, and can you provide an example of a time when you went above and beyond to exhibit hospitality in your professional or personal life?

Experience:

Customer service: 2 years (Required) Computer skills: 2 years (Required)

Work Location:

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