Concierge, Campus Services & Retail Operations

Concierge, Campus Services & Retail Operations Cleveland, OH Job Details Full-time $40,000 - $45,000 a year 1 day ago Qualifications Microsoft Word Computer operation Microsoft Excel Microsoft Outlook Guest relations Presentation software Phone communication Greeting customers Research Mid-level Schedule management Decision making Stocking Typing Cross-functional collaboration Associate's degree 2 years Communication skills Time management Client interaction via phone calls

Full Job Description Department:

Campus Services and Business Operations Location:

District Administration Reports To:

AVP Campus Services & Business Operations Recruitment Type:

External/Internal Requisition ID:

req6871

Employment Type:

Full-Time Support Staff Union Position:

Non-Union Work Schedule:

M-F 8:00 a.m. - 4:30 p.m.

Number of Openings:

1

Job Description:

SUMMARY Provides direct customer service to all guests, visitors, students, faculty, staff and vendors to the applicable Tri-C campus or office building.

ESSENTIAL FUNCTIONS

Welcomes and acknowledges all guests, visitors, students & vendors according to College standards; anticipates and addresses service needs Responds to inquiries on behalf of the campus utilizing student focused interpersonal skills, and assists as required Assists Supervisor as secondary coverage on special events, projects and tasks as assigned Collaborates with multiple Collegewide departments on special projects as requested Effectively handles all inbound and outbound phone calls in a pleasant, customer-service oriented manner Maintains Concierge absence rotation schedule and ensures desk and lobby area appears neat and professional, and is fully stocked with information including College maps, brochures and event literature Attends all College meetings as assigned Performs other duties as assigned

REQUIRED QUALIFICATIONS EDUCATION AND EXPERIENCE/TRAINING

Associate's Degree Significant related experience may substitute for education Minimum of two years of experience in a customer service-oriented role Demonstrated experience making sound decisions that affect a work unit or team Demonstrated experience in a role requiring diverse problem-solving methods in a variety of situations KNOWLEDGE, SKILLS and

ABILITIES

Possess basic knowledge of customer service concepts, practices and procedures with the ability to use in varied situations Possess strong organizational and time-management skills Possess excellent written, verbal and interpersonal communication skills Ability to foster a team environment and work collaboratively Ability to research and analyze issues and develop solutions Ability to work accurately with great attention to detail Demonstrated basic proficiency with Ad Astra or equivalent room scheduling program Demonstrated basic proficiency with Microsoft Outlook, Word, Excel and PowerPoint Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity Ability to develop and maintain relationships with key contacts to enhance work flow and quality Possess sensitivity to appropriately respond to the needs of students and the community

COMPETENCIES CRITICAL COMPETENCIES

Service Focus Communication Quality of Work

VERY IMPORTANT COMPETENCIES

Collaboration Adaptability

IMPORTANT COMPETENCIES

Time Utilization Continuous Improvement

PHYSICAL DEMANDS/WORKING CONDITIONS

(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) The work is performed in a normal, professional office environment; The work area is adequately lighted, heated and ventilated; Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.; Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite

Target Starting Salary Range:

$40,000 to $45,000 The final offer for the successful candidate is targeted to fall within this range, but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and/or preferred job requirement(s).

Special Note:

If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure. Special Instructions to

Applicants:

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Equal Opportunity Statement:

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.