Medical Assistant - Concierge Medicine

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

• Deliver high-touch, personalized patient experience with exceptional attention to service, responsiveness, and professionalism.
• Service as a primary point of contact for patients, providing white-glove customer service and fostering strong patient relationships.
• Anticipate patient needs and proactively assist with questions, concerns, scheduling and follow up care.
• Maintain a calm, polished and welcoming front desk and clinical presence to support premium patient experience
• Ensure timely response to patient phone calls, portal messages, refill requests, and care-related inquiries
• Coordinate same-day or expedited scheduling for office visits, follow-ups and urgent patient needs whenever appropriate
• Support membership-based practice workflows, including patient onboarding, communication, and service coordination as applicable within the office and SLUHN Network.
• Administer vaccines, point of care testing, EKGs, phlebotomy/specimen collection, and other clinical duties withing scope and training
• Assist patients with navigation within the SLUHN system, helping coordinate specialty referrals, diagnostic testing, imaging and follow up services.
• Act as the liaison between patients, providers, specialists, hospitals, and ancillary departments to promote continuity of care.
• Track referrals, test results, specialist consultations, and pending care needs to help ensure completion and follow-through.
• Prepare exam rooms and ensure supplies, equipment, and patient materials are consistently maintained to a high standard The Medical Assistant participates in data collection, planning, and implementation of patient care.

JOB DUTIES AND RESPONSIBILITIES

Performs clinical procedures within scope of practice. Follows treatment plan as directed by the Clinical Coordinator, CRNP and Physicians. Extracts data from the medical record and records as directed. Transcribes orders, resheets charts, and schedules tests/ procedures. Performs necessary functions to ensure patient comfort and satisfaction with service. Accepts responsibility for providing safe, appropriate, quality patient care. Communicates new orders, change in patient's condition, and unit concerns with unit based team. Restocks pharmacy supplies and unit supplies are needed. Registers patients and bills for services. Demonstrates competency in the knowledge of growth and development, and communication appropriate to the age of the patient treated. Takes action role in QA/QI. Maintains responsibility for own professional development through active participation in in-services and/or continuing education programs. Assists in training new staff and coverage as needed at other Community Health sites.

PHYSICAL AND SENSORY REQUIREMENTS

Sit up to 2 hours per day; 1 hour at a time. Stands for up to 10 hours per day; 8 hours at a time. Walk 6 hours per day; 10 minutes at a time. Consistently lift, carry and push objects up to 10 lbs. Occasionally lift, carry and push objects up to 75 lbs. Transports patients weighing up to 250 lbs. via wheelchair, bed and/or stretcher. Frequently stoop and bend. Frequently reach above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation, and high and low frequencies. Must be able to see as relates to general, near, far, color, and peripheral vision.

EDUCATION

High school diploma or GE required. Graduate of an accredited MA program strongly preferred.

TRAINING AND EXPERIENCE

Experience with medical terminology and prior experience working in a medical office. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network's service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare's five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network's flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING

HOSPITAL IN THE COUNTRY.

In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.