Telecommunications Agent 1 - Telecommunications Operations

Telecommunications Agent 1 - Telecommunications Operations St. Joseph Medical Center - 3.5 Reading, PA Job Details Full-time 1 day ago Benefits Paid parental leave Health insurance Tuition reimbursement Paid time off Parental leave Vision insurance Gym membership Life insurance Qualifications Phone communication High school diploma or GED Patient interaction 1 year Entry level Client interaction via phone calls Full Job Description Penn State Health - St.

Joseph Medical Center Location:

US:

PA:

Reading Work Type:

Full Time FTE:

1.00

Shift:

Day Hours:

9:30a-6:00p, every third weekend 7:00a-3:00p

Recruiter Contact:

Samantha Leiss at [email protected]

SUMMARY OF POSITION

Provide 24/7 telephone coverage for PSH St Joseph Hospital. Responsible for providing courteous and compassionate assistance to all callers in-house and outside. Contact providers using their preferred method of contact. Activate emergency and non-emergency procedures as well as documenting appropriately. Provides patient information and directions while at the front desk as well as maintaining a neat lobby. Updating scheduling app to reflect any emergent changes that may come in after hours.

MINIMUM QUALIFICATION

(S): High school diploma or GED Required

PREFERRED QUALIFICATION

(S): 1 year related experience

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below: Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave. Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH ST. JOSEPH MEDICAL CENTER?

St. Joseph Medical Center first opened its doors in 1873, over 150 years ago. The new 204-bed state-of-the-art hospital, located on Bernville Road, opened in 2006 and in 2015 became the first hospital to join the Penn State Health organization; Penn State Health St. Joseph Medical Center. Penn State Health St. Joseph Medical Center is dedicated to the health, education, and wellness of the community. Our approach to health care is bigger than all of us. It calls us to learn, share, and lift each other up while achieving our goals. With pride in who we are, where we work, and what we do, we are changing lives every day together. We do this by putting our patients first and by living our core values as we serve our community.

YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU.

State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you. This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities. Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.