Concierge

Overview Part-Time Concierge Willow Valley Communities The Lakes Campus | Willow Street, PA Are you friendly, professional, and passionate about helping others? Willow Valley Communities (WVC) is seeking a Part-Time Concierge Team Member to serve as the welcoming first point of contact for our Residents and guests. In this role, you'll help create a warm, safe, and inviting environment while supporting communication, security, and administrative functions across our community. If you enjoy providing exceptional customer service, staying organized, and being part of a mission-driven team, we'd love to hear from you! Why Join Willow Valley Communities? Great PTO, plus an extra day off for your birthday Career growth and development opportunities Team Member recognition events Weekly pay And many more valuable benefits! Compensation $15.00 per hour , based on experience Key Responsibilities As a Concierge Team Member, you will: Create a warm, welcoming, professional, and safe environment for Residents and guests. Greet visitors, determine the nature of their visit, provide directions and information, and notify appropriate personnel of their arrival. Answer incoming phone calls, direct callers appropriately, take messages, and transfer calls to voicemail when needed. Facilitate communication with Team Members through two-way radio systems. Stay informed on WVC resources, publications, and intranet updates to accurately answer questions and provide information. Securely manage key boxes, issue keys according to established procedures, and assist with Resident move-out processes. Respond to emergency phone calls and alarms through the Simplex system, dispatch appropriate personnel, and coordinate communication throughout emergencies. Communicate with the Manager on Duty, Maintenance Team Members on Call, Team Leaders, and other departments as needed. Process guest room reservations and support check-in/check-out procedures. Coordinate transportation reservations and communicate transportation schedules. Submit maintenance and IT service requests. Utilize Microsoft Office and learn additional software, databases, and web applications as required. Receive, sort, and distribute mail, packages, and floral deliveries. Operate office equipment, including copiers and fax machines, and maintain necessary supplies. Collect payments, reconcile daily cash receipts, and ensure the safe remains secure. Perform general administrative and clerical duties, including typing correspondence, reports, schedules, copying, scanning, faxing, and collating documents. Maintain knowledge of daily Concierge Desk procedures and responsibilities. Qualifications Experience using Microsoft Office is required. High school diploma or GED required. One to three months of related experience and/or training preferred, or an equivalent combination of education and experience. Schedule 4:00 PM - 8:00 PM Tuesdays and Wednesdays Every other weekend Every other holiday Location The Lakes Campus At Willow Valley Communities 300 Willow Valley Lakes Drive Willow Street, PA 17584