Tier 1 Support Agent - Remote

Tier 1 Support Agent - Remote Remote in Lakeland, FL, US

• Posted 1 hour ago
• Updated 1 hour ago Contract W2 On-site $16 - $16 hourly Kforce Technology Staffing Fitment Dice Job Match Score™ 🎯 Assessing qualifications.

.. Job Details Skills Tier 1 Customer Experience Customer Service Salesforce.com Artificial Intelligence Messaging Summary

RESPONSIBILITIES

Kforce has a client that is seeking a Remote short-term Tier 1 Support Agent for a support project.

Duties Include:

• Handle incoming calls professionally, ensuring a positive customer experience
• Accurately vet and document cases in Salesforce for escalation to senior agents
• Resolve straightforward cases such as password resets and basic account inquiries
• Work closely with senior support agents to ensure timely and accurate case handoffs

REQUIREMENTS

• Experience in customer service
• Strong phone handling skills with a customer-first mindset
• Ability to document cases clearly and accurately for escalation
• Capable of resolving simple issues independently
• Experience in an environment with strict adherence to rules and regulations
• Experience with Salesforce is a plus The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role.

We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

kforcecx

Position Id:

ITNRC2176123

Posted 1 hour ago Company Info About Kforce Technology Staffing Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers industry-leading companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client's needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise. Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®

NYSE:

KFRC