Concierge - Driver - Memphis Hope Lodge Location Memphis, Tennessee

Position Type Full time

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Concierge-Driver at Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. In addition to performing front desk and concierge duties, this role is responsible for operating lodge vehicles safely and courteously, maintaining transportation schedules, and ensuring vehicle readiness. The Concierge-Driver helps guests travel to and from medical appointments and community resources, supporting a safe, reliable, and welcoming experience.

Pay Rate:

$19.50/hour + full benefits

Schedule:

Monday-Friday, 8:00 AM-4:00 PM | 37.5 hours per week

Location:

Memphis, TN

Holiday availability may be required. Regular weekend shifts are not expected. The team also values flexibility to occasionally assist with additional shift coverage when needed.

ESSENTIAL FUNCTIONS

Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%)

Greet guests, manage check-in/out, and provide information about lodge amenities and local resources (15%)

Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off (15%)

Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%)

Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%)

Maintainaccurate transportation and guest records, including mileage logs and trip data (10%)

Support front desk operations, including phones, emails, and lobby security, as needed (10%)

EXPERIENCE/QUALIFICATIONS

High School Diploma or Equivalent

Valid driver's license with clean driving record

Experience providing passenger transport or shuttle services preferred

Previous hospitality or guest service experience is a plus

KNOWLEDGE, SKILLS, AND ABILITY

Defensive driving skills and knowledge of traffic laws

Ability to navigate efficiently and maintain punctual schedules

Strong communication and interpersonal skills with guests and caregivers

Ability to assist guests with mobility challenges and luggage safely

Attention to detail for vehicle safety checks and accurate record-keeping

Proficiency in Microsoft Office Suite and reservation systems

TRAVEL REQUIREMENTS

Role involves frequent local travel in Lodge Vehicles to and from medical facilities and destinations within approved service area.

PHYSICAL REQUIREMENTS

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests.
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation.
• Driving guests to appointments may involve sitting for extended periods and operating a vehicle, which requires physical coordination and stamina.
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions.
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer. Equal Opportunity Employer.

See our commitment to a policy of Equal Employment Opportunity to continually ensure equal opportunity to our employees and to our applicants.