Role:

The Residential Care Specialist implements the Hospitality Hubs efforts to safely shelter unhoused women and their children at the Hub Hotel, a 24-hour, 7-day shelter facility. Women arrive at the Hub Hotel potentially carrying decades of trauma. The role of the Residential Care Specialist is to make the Hub Hotel the most productive, safe, clean, and healing environment possible. The Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.

Team Culture and Expectations:

The Hub is a human first social agency meaning our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities which may require working holidays, weekends, evenings, or overnights. Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals.

Primary Location:

590 Washington, Memphis, TN 38105

Hours:

3:00 pm to 11:00 pm/ 7:00 am to 7:00 pm/ 7:00 pm to 7:00 am. With one weekend off per month.

Benefits:

A generous paid time off policy, paid parental leave, professional development and medical insurance are offered to all regular full-time employees. Regular training is provided to all employees.

Pay:

The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range for this role starts at $15.50/hr. Hourly team members are compensated with pre-approved overtime pay for hours exceeding 40 hours a week.

Reports to:

Director of Shelter OperationsWhile the primary responsibilities of the position are outlined below, this list is not exhaustive. Responsibilities Guest ExperienceWelcomes each guest to the space and culture of the Hub HotelSupports the Hub Hotel Manager in setting the tone and culture of the Hub Hotel and ensuring that it aligns with the values, goals, and mission of the Hospitality HubWorks to create an excellent guest experience throughout their stayUnderstands the goals of the Hub HotelLeads with compassion but enforces Hub Hotel policies and procedures with guestsInitiates and plans Hub Hotel events and celebrations (field trips, classes, birthday celebrations, etc).Supports new guests with orientation and intake through HMIS Maintains a clean and clutter-free shelter environmentKeeps residents safe, upbeat, and on taskEnsures that wellness checks are performedUnderstands and supports each guests personal goals developed in coordination with Case CounselorsSafetyEnsures the safety of all guests and staffCompletes incident reports for any injuries experienced by guests and immediately contacts Hub Hotel Manager to detail incidentsEnsures all residents follow all Hub safety and health protocolsImmediately reports any issues with equipment or vehiclesResolves conflicts during shifts using de-escalation and mediation skillsGeneralCarries out day-to-day operations of the Hub HotelCommunicates with Hub staff as needed to share celebrations, concerns, next steps, etc. using the appropriate channels and tools.

Ensures that shift checklists and data reports are completed in a timely mannerDrives as needed including taking residents to necessary appointmentsSupports the mission of the Hub to help people move out of homelessness with creativity, commitment, and compassionRequirementsOrganized and task orientedCurrent Driver's License with a safe driving recordPunctualPassion for creating a positive, safe, and encouraging environment for colleagues and residentsThe ability to meet the physical demands of the job, such as standing up for long hours and lifting heavy loads occasionallyThe ability to follow all organization COVID policies including wearing a maskWorks well within a teamLeadership, communication and conflict-management skillsCompassionate listener and Capable of motivating othersBasic computer and typing skills Capable and creative problem solverExperience using or willing to learn and use the following:

HMIS databaseGSuite (Gmail, Google Docs, and Google Calendar)SlackProperly engages with guests and builds trustful relationships with appropriate boundaries. Speaks positively about the program at all times to participants, funders, partners, and the general publicMaintains a high degree of confidentialityPreferredPrevious experience as a Residential Care Specialist or similar roleExperience with working with individuals living on the margins of societyTraining provided by The Hospitality HubCPR/First Aid Certificate De-escalation and mediation trainingHMIS reporting and data collection Harassment Prevention For Non-SupervisorsStewards of Children (Memphis Child Advocacy Center)Training on all services offered by the Hospitality Hub, the Homeless Continuum of Care, and active partners and referral agencies

Hiring Process:

Unfortunately, we cannot confirm receipt of or respond to every single application. If your experience matches many but not all of the qualifications, we still encourage you to apply. The Hospitality Hub staff works with vulnerable populations. To maintain the safety of our clients and guests, all offers of employment at the Hub are contingent on a background check. Results of the background check may not necessarily disqualify candidates from being hired. The Hospitality Hub is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: The Hub is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. 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