Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Description:
Escondido Golf & Lake Club is seeking a warm, highly motivated, service-driven professional to join our Member Services team. This role is ideal for someone who thrives in a luxury hospitality environment, enjoys building relationships, and takes pride in delivering exceptional service to Members, guests, and visitors. About the Role The Front Desk & Member Services Coordinator is often the first point of contact for our Members and guests. This position supports daily Club operations, lodging reservations, event coordination, and Member communication. A positive, polished demeanor and the ability to multitask in a fast-paced environment are essential. Key Responsibilities Manage incoming calls and direct inquiries to the appropriate team members; take accurate messages. Provide warm welcomes, information, directions, and fond farewells to Members, guests, realtors, and visitors. Maintain strong knowledge of Club policies, amenities, operating hours, menus, specials, and current events. Make reservations for amenities and suggest activities to enhance the Member experience. Coordinate lodging reservations, communicate with cottage owners, and track guest stays. Support the Clubhouse Manager and Director of Events in creating and coordinating social events. Maintain vendor communication and relationships. Document Club communication history and stay informed on newsletters and email blasts. Create a Daily Report summarizing lodging, transportation, events, menus, and other key updates. Attend staff, BEO, and committee meetings as needed. Become proficient in Jonas for ticketing, Member profiles, directory updates, and photo uploads. Maintain strong rapport with all departments to ensure smooth resolution of Member concerns. Manage membership collateral, orientation packets, and brochure supplies. Greet prospects and realtors; complete Membership Interest Cards for follow-up. Maintain an organized, welcoming front desk environment. Accept and process To-Go orders accurately. Coordinate lodging requests, contracts, confirmations, billing, and payment tracking. Inspect rental homes for readiness and quality; meet guests for check-ins and check-outs. Log and manage lost-and-found items. Submit invoices to homeowners and accounting. Coordinate repairs and maintenance with Facilities and Residential Services. Obtain bids from subcontractors and oversee work quality and timeliness. Update homeowners regularly and maintain daily rental home status records. Investigate service or equipment complaints and take corrective action.
Requirements:
Qualifications High school diploma or equivalent required. Experience in hospitality or private club environments preferred. Strong customer service and sales skills. Excellent verbal and written communication skills. Strong computer proficiency (Word, Excel, Jonas, Club Essential). Exceptional organizational, follow-up, and multitasking abilities. Ability to work weekends, holidays, and during Member events. Professional, positive, and polished demeanor. Ability to handle conflict with grace and professionalism.
