Spa Front Desk - Concierge

Spa Front Desk - Concierge Crescent Hotels & Resorts 15.00 vision insurance, paid time off, paid holidays, 401(k) United States, Texas, Horseshoe Bay 200 Hi Circle North (Show on map) May 14, 2026
Description Spa Front Desk About the Resort Experience the lake life at Horseshoe Bay Resort, where genuine Texas hospitality meets luxury. Nestled along the shores of Lake LBJ in the Texas Hill Country, the resort spans 17,000 acres and offers access to world-class golf, outdoor recreation, and a vibrant community just outside Austin. At Horseshoe Bay Resort, we are committed to fostering a culture where team members are empowered to grow, succeed, and build rewarding careers. Position Overview The Spa Front Desk Concierge serves as the primary point of contact for guests at Bayside Spa & Fitness. This role is responsible for delivering an exceptional guest experience through professional reception services, appointment coordination, and retail support, including occasional coverage at the Tennis Retail Boutique. The ideal candidate is service-oriented, detail-driven, and passionate about hospitality, wellness, and guest engagement. Key Responsibilities Manage the daily opening and closing of spa and fitness facilities in accordance with established procedures
Greet guests and facilitate seamless check-in and check-out experiences
Schedule, modify, and cancel spa and fitness appointments with accuracy
Promote and recommend services, packages, and retail items through effective upselling and cross-selling
Provide detailed knowledge of spa treatments, fitness classes, retail offerings, and facility amenities
Maintain awareness of service contraindications and product knowledge
Conduct facility tours and assist guests with general inquiries
Ensure a consistently high standard of customer service and guest satisfaction Qualifications Required Previous customer service experience
High school diploma or equivalent
Basic computer proficiency and math skills
Strong communication, interpersonal, and telephone etiquette skills
Ability to anticipate and meet guest needs in a service-focused environment Preferred Experience in a spa, fitness, hospitality, or wellness setting Core Competencies Professional, positive, and energetic demeanor
Strong multitasking and organizational skills
Ability to perform effectively in a fast-paced environment
Team-oriented mindset with strong collaboration skills Compensation & Benefits Full-Time Benefits Medical, Dental, and Vision Insurance
401(k) with employer match
Paid Time Off and Paid Holidays
Short-term and Long-term Disability
Critical Illness and Accident Insurance
Associate Relief Fund Additional Perks Weekly meal subsidies
Golf and resort amenity access•
Discounts on retail and dining at the resort
Employee discounts at Crescent Hotels & Resorts nationwide
Professional development opportunities, including the Manager-in-Training (MIT) program
Associate events and engagement activities •Amenities based on availability and business levels Why Join Us? Whether you are building your career or looking for your next opportunity, Horseshoe Bay Resort offers a dynamic environment where you can grow professionally while working in a one-of-a-kind destination. Qualifications
Education
Some college (preferred)
High School (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.