About Us We are a high-end boutique dental practice committed to delivering an exceptional, personalized patient experience. Our office focuses on quality over quantity, offering elevated care in a warm, detail-oriented environment. Position Overview The Phone Concierge is the first impression of our practice and plays a vital role in shaping the patient experience. This role goes beyond traditional scheduling—serving as a trusted guide, listener, and advocate for each patient. The ideal candidate is polished, empathetic, highly organized, and confident in communicating value. Key Responsibilities Deliver a warm, professional, and personalized experience on every call Answer incoming calls with confidence, clarity, and a concierge-level tone Guide new patients through services and what to expect Schedule appointments strategically to optimize the doctor's and hygienist's time Maintain accurate and detailed patient records in the practice management system Qualifications 2+ years of experience in a luxury customer service environment preferred Exceptional verbal communication skills with a calm, confident, and friendly demeanor Strong ability to build trust and rapport quickly over the phone Highly organized with attention to detail What Sets You Apart You anticipate needs before patients express them You remain composed and solution-oriented in all situations You take ownership of the patient experience from the first call to follow-up You understand that luxury is in the details What We Offer 4 Day work week (Monday-Thursday) Off on all major holidays Supportive, team-oriented work environment Opportunities for growth and development A modern, beautifully designed office setting Benefits include PTO, health coverage, vision, 401k

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance

Experience:

Call center: 2 years (Required) Ability to

Commute:

Spring, TX 77379 (Required)

Work Location:

In person