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Patient Conceirge (Front Desk)
Job
First Impression Orthodontics
Alexandria, VA (In Person)
$37,440 Salary, Full-Time
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Job Description
You are the first impression at First Impression Orthodontics — the smile and the voice that greets every patient and parent. As our Patient Concierge, you'll manage the front desk: welcoming patients, answering phones, scheduling, confirmations, and helping families with questions. We'll teach you the systems; you bring the warmth, the organization, and the calm-under-pressure. What you'll do Greet every patient and parent warmly, in person and on the phone. Manage scheduling, confirmations, and the flow of a busy front desk. Answer questions about appointments and basic billing with patience and accuracy. Keep patient information accurate and confidential (in our patient system). Partner with the clinical and financial team so the whole patient experience feels seamless. What we're looking for Exceptional people skills and a true customer-service heart. Organized and accurate, even when three things happen at once. Calm and kind when a patient is stressed or running late. Reliable, coachable, and a team player. Nice to have (not required): front-desk, dental, or hospitality/customer-service experience. We will train the right person. Why FIO We're a tight-knit, family-feeling orthodontic practice in Alexandria with real culture and a genuine commitment to growing our people. Our values are simple — Teamwork, Responsibility, Integrity, Kaizen (always improving), and Innovation — and our motto says it best: your best self starts here. We invest in our team with continuing education, a real learning culture, and room to grow as we expand. We hire for who you are and train for the rest. If you're warm, reliable, coachable, and you light up around people, we want to meet you — even if your resume isn't a perfect match. Next Step in the hiring process Please send a short 60-90 second video introduction telling us a bit about yourself and why this role - and the chance to grow with us - appeals to you. You can email your video to hr@firstimpressionorthodontics.com at your earliest convenience. We look forward to getting to know you better!