Guest Relations Representative Sentara Health
7 Hampton, VA Job Details Full-time 3 days ago Qualifications High school diploma or GED Data collection
Full Job Description Department and Name:
Guest Services•
Sentara CarePlex Hospital Physical Location:
Hampton, VA Location Type:
On-Site Employment Status:
Regular-Full time
Shift:
Rotating Posted Date:
April 15, 2026 Job Overview Sentara CarePlex Hospital, in Hampton, VA, is currently hiring a Guest Relations Representative. This will be a full time, rotating shift position. Hours Monday
Friday:
rotating shifts to include: 6:30am- 3pm; 11am
- 7:30pm; and 3pm
- 11:30pm Rotating Weekends Overview The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members.
Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients. Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc. Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines. Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources. Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns. Education High School Grad or Equivalent (Required) Experience Must have at least one year of customer service experience (Required) Strong clerical/admin skills are a plus! About Us Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission
- "we improve health every day.
" Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina including 10 hospitals with the prestigious Magnet® recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety, and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as "America's Best-In-State Employer" (2024), "Best Employer for Veterans" (2022, 2023), and "Best Employer for Women" (2020), and named to IBM Watson Health's "Top 15 Health Systems" (2021, 2018). Learn more (Opens in a new tab)
