Patient Relations Specialist

Patient Relations Specialist Mountain State Oral and Facial Surgery - 3.5 Vinton, VA Job Details Full-time 12 hours ago Benefits Wellness program Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Patient flow optimization Insurance verification Maintaining patient confidentiality Filing Medical scheduling Patient interaction Patient charting Clean workspace maintenance Entry level Client interaction via phone calls Full Job Description Mountain State Oral and Facial Surgery is a premier provider of comprehensive oral and maxillofacial surgical services, serving communities across West Virginia, Virginia, and Kentucky. With over 40 years of experience, our board-certified surgeons offer a full scope of procedures, including dental implants, wisdom teeth removal, corrective jaw surgery, and facial cosmetic surgery. Our nine conveniently located offices are equipped with advanced diagnostic and surgical tools, ensuring patients receive the highest quality care in a comfortable and compassionate environment. At Mountain State, we're not only dedicated to clinical excellence—we're also committed to fostering a workplace where employees can thrive throughout every stage of their careers. We're looking for team-oriented professionals who are passionate about growth and excellence. Why Join Us? Competitive wages Pay based on experience Low-cost medical insurance Zero-premium dental and vision insurance Employer

F.S.A./H.S.A.

contributions 401(k) with company match Generous PTO, paid holidays, and personal time Seasonal bonuses and company/partner discounts Employer-paid basic life insurance Voluntary insurance benefits Educational Assistance Wellness program and employee assistance program Weekday, daytime-only schedule with early-out Fridays! Join our growing team and be part of a practice that values both patient care and employee well-being

Position Summary:

To provide patient-facing customer service in a fast-paced and professional environment.

Duties and Responsibilities:

Provides customer service support to patients Scheduling appointments Conducts patient check in/ check out Scans/ files Collects patient payments Maintains clean and professional working environment, including the waiting room Answers patient phone calls Confirms appointments Assists with charting Confirms patient insurance Maintains strict confidentiality Ensures exceptional customer experience Any duties required to maintain patient flow and any other extra duties as assigned