Move In Coordinator (Dual Community)

Move-In Coordinator (Senior Living) Charter Senior Living of Williamsburg and Dominion Village of Williamsburg (dual Community role) - Williamsburg, VA Full-Time Make a Meaningful First Impression—Every Day Charter Senior Living of Williamsburg is seeking a highly organized, relationship-driven Move-In Coordinator to lead one of the most important moments in a resident's journey—their transition into our community. In this role, you are not just coordinating logistics—you are creating a seamless, welcoming experience for residents and families while partnering closely with Sales, Clinical, and Operations teams to drive occupancy, satisfaction, and retention . If you thrive in a fast-paced environment, love working with people, and take pride in delivering exceptional service, we want to meet you. Our Mission To Enhance the Human Spirit Our Core Values Serve with Heart Serve with Purpose Serve with Courage Have Fun While Serving Why Join Charter Senior Living of Williamsburg? ✔ Get paid today with ZayZoon ✔ Flexible scheduling ✔ FREE medical insurance plan ✔ Paid training, PTO & holiday pay ✔ Medical, Dental, Vision & more ✔ Perfect attendance bonus (up to $100/month) ✔ Referral bonus opportunities ✔ Career growth & advancement ✔ Stable schedule & reliable hours ✔ A culture where your voice is heard and valued "It truly feels like a family at Charter." "They genuinely live their mission and values every day." Position Summary The Move-In Coordinator is responsible for managing the end-to-end move-in process , ensuring a smooth and positive transition for new residents and their families. This role works under the direction of the Sales & Marketing Director and collaborates cross-functionally to support timely move-ins, occupancy goals, and resident satisfaction . This position requires strong organization, communication, and follow-through , along with the ability to manage multiple priorities with professionalism and empathy. Key Responsibilities Coordinate all aspects of the resident move-in process from reservation to move-in day Serve as the primary point of contact for incoming residents and families Partner with Sales to ensure timely conversion from deposit to move-in Collaborate with Clinical, Maintenance, Dining, and Life Enrichment teams to ensure apartment readiness and service alignment Track and manage move-in timelines, documentation, and compliance requirements Ensure all pre-admission paperwork and assessments are completed accurately and on time Conduct move-in orientations and welcome experiences Identify and remove barriers that may delay move-ins Maintain strong communication with internal teams to ensure alignment and execution Support occupancy goals through proactive coordination and urgency What We're Looking For Prior experience in senior living, healthcare, hospitality, or customer service coordination preferred Strong organizational and time management skills High level of professionalism, empathy, and customer service Ability to manage multiple priorities and meet deadlines Excellent communication and interpersonal skills Self-motivated with strong attention to detail Comfortable working in a team-oriented, fast-paced environment What Success Looks Like in This Role Smooth, stress-free move-in experiences for residents and families Strong collaboration across departments Timely and efficient move-ins that support occupancy goals Positive first impressions that lead to long-term resident satisfaction Ready to Make an Impact? If you're passionate about creating exceptional experiences and want to be part of a team that truly enhances the human spirit , apply today.