Concierge - 333 Water

Overview When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Responsibilities We're creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm with $95B+ in assets under management and operations in 30+ countries, Hines Living is one of the firm's highest-conviction growth priorities, expanding rapidly across North America. Come grow with us! As a Concierge at 333 Water with Hines, you will be responsible for organizing, coordinating, and implementing various resident services and programs. You will act as the point of contact for residents. Responsibilities include, but are not limited to: Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait Support residents with use of luggage carts Monitor guest traffic and parking garage for team members and vendors Monitor security cameras and fire alarm panel Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion Update the daily log pertaining to any events and report any concerns to management Book freight elevators for move-ins, move-outs, and furniture deliveries Maintain equipment inventory Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents Responsible for organizing, coordinating, and implementing various resident services and programs. You will act as the point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily Provide a personalized experience, with emphasis on care and convenience for our future and current residents Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled Qualifications Minimum Requirements include: High school diploma or equivalent from an accredited institution Two or more years' experience in customer service environment Strong customer service orientation Excellent written and verbal communication skills Ability to work a flexible schedule including weekends and holidays

Compensation:

$19/hr - $20.50/hr PI283970424