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Job Description
The Guest Services Attendant is primarily responsible for assisting and directing guests or members who visit the Louisville Recreation /Senior Center. This position requires knowledge of all program areas within the recreation division, or the ability to learn, and great customer service skills. This is a part-time position. •Must be available to work nights and weekends .•We are currently looking for candidates who are available Monday-Thursday, 4 -9 pm, Fridays 4-7 pm, and weekends 7 am- 5 pm. Applications will be reviewed as submitted, and interviews will be scheduled until all positions are filled . Applications will be reviewed as submitted, and interviews will be scheduled until all positions are filled. All initial communication regarding your application will come via email, usually from info@governmentjobs.com or the recruiter. Please check your email messages frequently and your junk mail during the application process.
EXAMPLES OF DUTIES
Essential function is to greet and assist guests and members, and to provide exceptional guest service to all guests. Answer all incoming calls and provide appropriate information to callers. Manage Member Services tasks such as: check in patrons, process new memberships, pass renewals, process program registrations, apply payments, issue cash refunds. Monitor facility and locker rooms. Process monetary transactions using Rec Trac computer software. Enforce established rules, regulations, and enforce policies. Cash handling, including daily transactions and cash drawer balancing. Handle and process payments with responsibility for assigned funds and receipts. Administers first aid, CPR, and other medical attention as needed. Performs other duties as assigned.
ESSENTIAL SUPERVISORY DUTIES
None
OTHER DUTIES AND RESPONSIBILITIES
Regular and predictable attendance required. Other duties as assigned.
EDUCATION, TRAINING, AND EXPERIENCE
Minimum age requirement is 16 years of age. Experience in parks and recreation or health club employment is desirable. The position requires accountability for financial transactions and the ability to manage cash. Experience in over-the-counter and telephone customer service is required.
K NO WLED G E, SKILLS, AND ABILITIES
Strong customer service skills and ability to interact professionally with the public. Genuine enjoyment of helping and assisting people. Basic computer skills. Communicate professionally and effectively both verbally and in writing. Establish and maintain effective working relationships with fellow employees, guests, and members. Must exhibit initiative and sound judgment skills. The position requires a working knowledge of clerical procedures, computers, Windows-based applications and professional telephone skills. Experience with computers and familiarity with RecTrac software is helpful. Representatives must be able to demonstrate good public relations skills and to reason and resolve conflicts effectively. Know or have the ability to become familiar with all program areas within the recreation division. Ability to recognize safety hazards and notify supervisors. Ability to provide guest service in a fast-paced, chaotic environment. Ability to set up, maintain, and tear down activity-related equipment.
LICENSE, REGISTRATION, OR CERTIFICATE
None
OTHER NECESSARY REQUIREMENTS
None
PHYSICAL REQUIREMENTS OF THE JOB
While performing the duties of this job, the employee is regularly required to read, speak, and hear. The employee frequently stands; uses hands and fingers to handle objects, tools, or controls; and reaches with hands and arms. The employee occasionally walks, sits, climbs or balances, and stoops, kneels, crouches, or crawls. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, color vision, peripheral vision, and depth perception. Work assignments are typically received orally but may also be in writing.
WORK ENVIRONMENT
Work is performed in a recreation center which includes both office and active facility settings. The role involves frequent interaction with staff, program participants, and the public, requiring strong communication and hearing skills. Must be comfortable moving throughout the center, including standing and walking for extended periods. The position may require evening, weekend, and holiday hours to support programs and events. The work environment is fast-paced and collaborative, with a focus on safety, inclusivity, and positive community engagement
FLSA STATUS
Non-Exempt
EQUAL OPPORTUNITY EMPLOYER
The City of Louisville is an Equal Opportunity Employer and provides equal employment and advancement opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, veteran status, marital status, genetic information, or any other status protected by applicable law. The City of Louisville is committed to providing reasonable accommodation to qualified individuals with disabilities in the application and hiring process and during employment. The Human Resources Director has been designated as the compliance coordinator for people with disabilities seeking employment and will provide reasonable accommodation for testing and employment to qualified applicants.
