Job Description Job Title:

Golf Cart Attendant Wage Range:

Hourly Department:

Golf Reports To:

Director of Golf SUMMARY:

The Bag Attendant often provides the first point of contact for golf guests and is responsible for creating an excellent first impression. S/he is responsible for assisting golfers with their clubs, upkeep and cleanliness of the golf carts, as well as providing guests with directions to golf related areas. The Bag Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Oak Brook Hills Resort Culture as well as promoting Oak Brook Hills Resort as both the Destination and Employer of Choice! Essential job

FUNCTIONS

Associate is held accountable for all duties of this job and other duties as assigned.

• Greets and welcomes guests upon arrival
• Unload clubs, cleans and places in bag drop area or on cart
• Wipes down clubs and loads them into their cars once guests are finished
• Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
• Engage guests in conversation regarding their stay, round of golf and overall property experiences
• Address guests service needs in a professional, positive and timely manner
• Assist other associates to ensure proper coverage and prompt guest service
• Cleans carts when guest return
• Checks carts for damages, if damaged, reports immediately to Golf Shop
• Ensures all carts are accounted for and plugged in prior to leaving for the day
• Keeps bag drop and cart staging area clean at all times
• Washes practice golf balls, cleans practice mats and surrounding practice net area
• Cleans and organizes rental clubs, reports any missing or damaged clubs immediately to Supervisor
• Keeps bag room, storage buildings organized and clean at all times
• Communicates tee sheet changes to all outside service staff
• Continually supplies carts to the staging area, ensuring all carts are clean, have a pencil, scorecard, cart towel and filled sand container
• Contacts Golf Shop, if necessary, when a guest problem is reported
• Provides general resort information for guests
• Resolves guest problems and is empowered to act in absence of manager
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the golf team
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance. Follows all Oak Brook Hills dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all times e

XPERIENCE

& e

DUCATION

• Prior hospitality experience preferred
• At least one year customer service experience preferred
• Knowledge of the game of golf preferred Job

REQUIRMENTS

• Must be a United States citizen or possess a valid work permit
• Valid Driver's License
• Must be able to read, write and speak English
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possess excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests Working

CONDITIONS

Must be able to work in a variety of weather conditions (rain, wind, cold, sun & heat); Must be able to stand & walk throughout the day, including on uneven surfaces; Must be able to frequently lift, push, pull & carry up to 20 lbs and occasionally up to 75 lbs;

• Must be able to bend, squat, & twist on an occasional basis
• Must be able to perform simple grasping, squeezing, and repetitive hand & arm movements frequently; and fine manipulation occasionally.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor. _______________________________ _____________________________ ____________ Employee Signature Name (printed) Date _______________________________ _____________________________ _____________ Manager Signature Name (printed) Date _______________________________ _____________________________ _____________ Human Resources Signature Name (printed) Date Oak Brook Hills Resort is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran's status, disability, or any other legally protected status.

Job Type:

Temporary Pay:

$15.00 per hour

Benefits:

Employee discount Shift availability: Day Shift (Required)

Work Location:

In person