Part Time Usher

CITY OF ELKHART - JOB DESCRIPTION DEPARTMENT

Lerner Theatre

POSITION

Usher

DIVISION

Lerner Theatre STATUS Part-Time

CATEGORY

Hourly, $13 FLSA Non-exempt

REPORTS TO

Director of Operations

JOB SUMMARY

Customer service position addressing the needs of the patrons of the Lerner Theatre during performances and events. Incumbent works on a casual or as-needed basis performing various tasks in providing patrons with an enjoyable experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Provide for patron needs such as seating, information, assisting patrons with challenges, direction to facilities, hand out programs, etc. Direct patrons with Box Office issues to the proper area for assistance. Greet patrons and assist with tickets and finding seats. Respond to emergency situations by assisting, calling for critical assistance, directing occupants in an emergency evacuation, etc. Clean up after performances and events. Set up for next performance or event.

OTHER DUTIES AND RESPONSIBILITIES

Other customer service duties and tasks as needs arise.

EDUCATION AND EXPERIENCE

Graduate of accredited high school or GED preferred. Customer service experience desirable.

KNOWLEDGE, SKILLS, AND ABILITIES

Flexibility to perform various customer service duties. Flexibility of available hours days, evenings, and weekends. Ability to read and understand seating charts and facility maps. Ability to logically reason and assess customer needs. Ability to work under stress and fast paced environment. Ability to handle concerns of public courteously and efficiently.

PHYSICAL, MENTAL, AND VISUAL SKILLS

Ability to stand for long periods of time. Ability to stay calm under pressure. Vision clarity with or without corrective lenses to see adequately in limited lighting.

WORKING CONDITIONS

Works shows and events, arriving as assigned before each show and remaining after each show or event until clean-up and set-up is completed. Work is in a theatre environment with uneven walking surfaces, stairways, and limited lighting. Work consists of constant customer contact. Work is on a casual or as-needed basis during daytime, evenings, and or weekends with no guarantee of hours.

POST OFFER TESTING REQUIREMENTS

The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment). Background checks producing acceptable BMV and criminal history reports required.

POLICY STATEMENT

The incumbent is required to possess the knowledge, skills, and abilities, and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities, and essential job functions. This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and other duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employee holding this position will be required to perform any other job-related duties as requested by the Mayor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.