Usher/Ticket Taker

Usher/Ticket Taker Legends Global - 3.0 Toledo, OH Job Details Part-time 22 hours ago Qualifications Disability support services Visitor query response Fire safety ADA accessibility regulations Safety protocol adherence Removing debris Working with individuals with disabilities Greeting customers Fire codes and regulations Answering guest questions Outdoor debris cleaning Customer issue escalation Emergency response procedures Clean workspace maintenance Event customer service Disability services Entry level Full Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Enthusiastically greet guests and provide event information. Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket. Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed. Monitor aisles / steps in assigned section to be kept clear and compliant with fire codes. Proactively approach guests that may have questions, difficulty, or a complaint. Creatively resolve complaints and/or problems; notify Supervisors if problems cannot be resolved. Identify and respond to emergencies; involve Supervisors as appropriate. Remain calm and direct guests to the designated area of safety in the event of an emergency. Ensure sections are always clean and clear of debris. Check seating for lost articles. Adhere to the dress code and present yourself in a profession, friendly, and approachable manner. All other duties and responsibilities as assigned.

WORKING CONDITIONS

Tasks are performed with moderate supervision. Walking & standing occurs 95% of the time (6-8 hours per shift). Employees may be assigned to work positions located outside. Employees may be scheduled to work until 12:00am or later. Ability to work in a loud, fast-paced environment. Employee should use precautions & follow safety guidelines.