Head Usher - VISUAL AND PERFORMING ARTS CENTER

PLEASE NOTE THIS IS A PART-TIME/TEMPORARY POSITION PRIMARY PURPOSE

Provide leadership and supervision of front-of-house usher staff to ensure a safe, organized, and customer-focused environment during VPAC events. Support seating operations, patron assistance, and overall event flow while maintaining a high level of guest service.

QUALIFICATIONS

Education/Certification:

High School Diploma or GED preferred

Special Knowledge/Skills:

Strong leadership and customer service skills Ability to read seating charts and event diagrams Ability to effectively communicate with staff and patrons Ability to manage large crowds and respond to issues calmly Knowledge of ADA accommodations and accessibility practices preferred

Experience:

Experience in guest services, event staff, or hospitality preferred

NOTICE TO TRS RETIREES

Depending on your individual date of retirement, you may have restrictions on the number of hours allowed to work each month without loss of annuity and incurring payroll and/or TRS Care surcharges. Therefore, we are advising that all retirees contact TRS to discuss their individual restrictions, if any, in order to make good decisions prior to accepting any position with CFISD. It is ultimately the responsibility of each retiree to be aware of his/her status to prevent any loss of funds.

NOTE:

Are you a member of (TRS)? If so, please contact TRS at 1-800-223-8778 before applying to this opportunity.

TERMS OF EMPLOYMENT

This is a part-time temporary assignment, however, the length of the temporary assignment will be determined based on event needs, including evenings, weekends, and holidays.

PAY:

$25.00/hour (Event-Based)

ESSENTIAL FUNCTIONS

Front of House Operations:

Supervise and assign usher positions for events Direct patrons to correct seating areas using event diagrams Maintain orderly and efficient seating and lobby operations Monitor venue access points and ensure compliance with policies

Guest Services:

Provide professional and courteous assistance to patrons Address guest concerns and escalate issues when necessary Communicate event information clearly and accurately

Accessibility Support:

Assist patrons with disabilities, including ADA seating and access needs Coordinate with ticketing and event staff for accommodations

Event Safety & Operations:

Assist with crowd management and emergency procedures Report unsafe conditions or incidents to supervisors Support event entry, exit, and flow of guests

Team Leadership:

Provide guidance and support to usher staff Ensure staff are following policies, procedures, and service standards

ADDITIONAL DUTIES

Assist with training and mentoring ushers Support other front-of-house or event operations functions as assigned Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES

Oversees part-time usher staff during events

WORKING CONDITIONS

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used:

Handheld radios, ticket scanners, seating charts

Posture:

Standing and walking for extended periods

Motion:

Frequent walking, bending, and reaching

Environment:

Indoor and outdoor event environments; large crowds

Mental Demands:

Work with frequent interruptions; maintain emotional control under stress

DRESS CODE

Approved VPAC uniform or designated attire Black pants Closed-toe shoes

DEADLINE TO APPLY

Until Filled Applications will be reviewed. Not all applicants will be interviewed. Hiring Managers may choose to email you regarding this application. Please monitor your email regularly for any communication.