Pickleball Experience Manager

Description:

PURPOSE Drive ancillary revenue through pickleball programming and experience. Act as an ambassador for the club, fostering relationships with all members Ensure alignment with company culture and values while upholding the integrity of the pickleball experience. Oversee the organization and execution of internal and external events, tournaments, and social offerings. PRODUCT Deliver industry-leading pickleball programs, leagues, clinics, and events tailored to all skill levels. Ensure facilities, equipment, and resources meet the highest standards for functionality and presentation. Utilize customer feedback to refine programs and improve satisfaction scores. Promote active participation and engagement through strategic marketing and communications. PROCESS Coordinate the onboarding process for all new members, ensuring they are placed in the right programs and set on a path for success and engagement. Promote and sell programming to members through targeted marketing efforts, direct interactions, and active participation in club activities. Coordinate program schedules, ensuring alignment with member needs & facility capacity and conduct regular evaluations of programming to ensure alignment with community trends and interests. Actively connect with members before, during, and after events to gain valuable insights, foster relationships, and stay attuned to the member's needs and experiences.

PERFORMANCE

Deliver a pickleball experience that exceeds customer expectations and drives loyalty. Drive membership growth and retention through innovative programming and exceptional customer service. Set and achieve measurable KPIs, including program participation rates, member retention, and revenue growth. Continuously assess and optimize the impact of programming on club success. PEOPLE Work directly with a team of pickleball professionals and support staff. Foster a culture of respect, empowerment, and accountability among team members. Build and sustain positive relationships with members, coaches, and key partners. Mentor coaches and staff to deliver exceptional customer experiences and drive program success.

Requirements:

IDEAL ATTRIBUTES

Bachelor's degree in business administration, marketing, sports management, or a related field. 2-4 years of experience in sales or membership management, preferably within the pickleball, fitness, or hospitality industry. Proven track record of meeting or exceeding sales targets and driving revenue growth. Excellent communication and interpersonal skills, with the ability to engage and motivate potential members. Strong organizational skills with the ability to manage multiple projects simultaneously. Passion for pickleball and a commitment to promoting its growth and development. Proficiency in CRM software and other sales tools.

PHYSCIAL REQUIREMENTS

Ability to stand for extended periods and lift up to 50 pounds. Must be able to move quickly around the facility to assist members and guests.